Manager - Client Services
University of Arkansas SystemAbout the role
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Closing Date:
Type of Position:
Administrative Operations and Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
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Department:
Facility Operations & Maintenance Support
Department's Website:
Summary of Job Duties:
The Manager - Client Services, works within the Operations Support division to provide leadership and operational oversight for the interface between facilities management and the campus community. The position will oversee the single point of entry for all work and project requests coming into Facilities Management. They will manage the work control process through Facilities Management’s Service Center and ensure requests are routed, coded, and charged in accordance with current policies. They will lead our client outreach program to ensure we provide departments with value-added information on the status of work, their facilities, and discuss facility support requirements for their operational needs. The position is also responsible for overseeing the campus’ building executive program to include training, communication, and management of building executive assignments. They will oversee the program to distribute and maintain accountability of keys for campus. They will also oversee the campus outdoor reservation processes.
The position will supervise, mentor, and train staff, manage project timelines and budgets, and foster relationships with stakeholders across campus.
Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to cr
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