IT Cloud Administrator II

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position can be located in Boise, ID; Omaha, NE; Billings, MT; Bend, OR or Sioux Falls, SD.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

As an IT Cloud Administrator, you will perform day-to-day administration, configuration, monitoring and management of Office 365 tenant(s) and associated technologies. This will include, but not limited to, Ensuring the Operational Health and Management of Exchange Online, Teams, SharePoint, OneDrive Azure Active Directory, Intune, Power Apps, and other O365 services; Configure and support cloud-based user authentication and authorization (including AD, AzureAD, ADFS) and identity management.

This position is responsible for serving as a technical contact between the vendor and business unit and will work with leadership and project teams regularly to resolve outstanding issues, complete routine to complex tasks and project deliverables.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Research, test, and assist in deployment of upgrades and releases while adhering to documented change management process and procedures.
• Administer and provide technical expertise for all Office 365 applications including Exchange, Teams, One Drive, SharePoint, Azure Active Directory, Power Apps and associated technologies.
• Develop and maintain PowerShell scripts used to manage\support Office 365 environment; Adhere to best practices and guideline for security and configuration settings
• Assist in the development of Office 365 governance documentation, dashboards and reporting
• Implement Microsoft Azure architectures that meets the technical, security, and business requirements; Configure and support cloud based user authentication and identity management
• Provide tracking and escalation of incidents with Microsoft technical support; Provide tier-three assistance for issues escalated from First Support.
• Establish, maintain, and monitor access privilege and security across 365 products
• Provide subject matter expertise to assist in the development and delivery of training for end users.
• Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans.
• Assist in creating and maintaining Service Level Agreements (SLAs) and Business Continuity Plans (BCPs) for assigned applications.
• Understand business requirements of assigned applications. Convert business requirements into system requirements and communicate the need to the vendor.
• Gather, interpret and report system performance issues to vendor, business unit(s) and management.
• Analyze, evaluate, and recommend system changes, configuration and enhancements based on business requirements of assigned applications.
• Lead meetings and deliver presentations to small and large groups.
• Lead project work efforts and/or independently support project work; Share technical expertise, providing technical mentorship and cross-training to other peers and team members.
• Serve as primary and/or backup system administrator for other applications as assigned.
• May be required to work after hours and weekends to accomplish work tasks

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.