Manager, Pharmacovigilance Support Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose:

Serves as a primary point of contact and escalation of Support Operations activities. Acts as a Subject Matter Expert providing leadership, support and supervision for Support Operations areas within GCM Clinical Case Management. This supervisory/management position ensures that the day-to-day operations of Support Operations Associate (SOA) personnel within Data Entry, Clerical, Document Specialists, clinical case initiation, and Reconciliation areas are performed accurately and efficiently in accordance with established compliance timelines. Responsible for direct coordination of workflow of support staff personnel, direct precepting, training and documentation of new hires and contract personnel to all aspects of Support Operations function. Ensures team consistently implements all applicable processes. Responsible for the overall tracking and maintenance  of workflow management systems and metrics and quality.

Responsibilities:

Core job requirements include:
• Assess impact of issues on Support Operations and implements remedies or escalates appropriately with recommended resolutions.

• Assists with implementing strategy for the Support Operations area by translating business strategies/changing business conditions into clear objectives and tactics/contingency plan making the strategies clear to others.

• Responsible for compliance with applicable Corporate and Divisional Policies and Procedures while providing leadership and Support to Support Operations team.

• Ensures that the day-to-day operations of SOA Case initiation, Data Entry, Clerical, Document Specialist and Reconciliation SOAs are performed accurately and efficiently in accordance with established compliance
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