Sr Program Manager, Building Launch

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Senior Program Manager, Building Launch will serve as a leader of multiple projects including launch of pharmacies and fulfillment centers to include new sites, and renovations. This position requires close collaboration with launch partners across various cross-functional teams. They are a highly organized individual with an understanding of all aspects of a project in addition to solid project management skills. The Sr Program Manager, Building Launch will define and implement process improvement initiatives using data and metrics. This includes detailed follow-up after launch, robust lessons learned analysis, and continuous improvement of the launch process. The ideal candidate will combine deep operational expertise with strong program management skills to ensure metrics are tracked through regular business reviews and partner with key stakeholders to improve the launch experience.

Key Responsibilities:

• Planning and Strategy: Develop and execute KPIs tracking them through tools like SQL, Google Sheets, Asana and other tools.

• Cross-functional Coordination: Collaborate with various departments like R & D, Quality, Engineering, Procurement, Operations and Supply Chain, to ensure alignment and coordination. Experience driving end to end delivery, and communicating results to senior leadership.

• Timeline Management: Tying metrics to action items and partnering with key stakeholders and ensuring launch timelines are met.

• Change Management:Experience using data and metrics to determine and drive improvements.

• Issue Resolution: Identify and resolve any issues or roadblocks that arise during the launch process.

• Post-Launch Analysis: Analyze the results of the launch to identify areas for improvement in future launches.

Skills and Qualifications:

• Bachelor’s degree in a relevant field (e.g., Pharmacy, Chemistry, Engineering) is preferred but not required. Equivalent work experience may be considered

• 7+ years of hands-on experience in pharmaceutical compounding, manufacturing, fulfillment, or a related operational environment.

• 5+ years of demonstrated leadership experience, managing teams in a fast-paced, regulated setting.

• Proficiency in interpreting and understanding construction CAD drawings to ensure accurate execution of design specifications and project compliance.

• Proficiency in SQL, Google Sheets, Asana, GBQ and other tools

• Proficiency in warehouse management systems (WMS) and operational reporting tools. Strong knowledge of USP 795, USP 800, cGMP, OSHA, and FDA regulations.

• Experience with lean manufacturing, Six Sigma, 5S, and other continuous improvement methodologies.

• Excellent communication, leadership, and problem-solving skills.

• Ability to manage multiple priorities, adapt to changing production needs, and work effectively under pressure.

• Ability to lift up to 50 lbs and perform physical tasks, including walking, standing, and bending.

• Ability to travel up to 50% of the time both local and internationally.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical