Sr. Product Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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We are seeking a data-driven and energetic Senior Product Manager, to play a leadership role, formulating and executing Amex GBT’s Air and Hotel initiatives driving revenue and savings for our customers. This is a pivotal role with exposure across Amex GBT and of utmost importance for the success of our supply technology and revenue management initiatives.

The Senior Product Manager will apply leadership and execution of our roadmap and will guide a team of Product Managers, Analysts & Engineers responsible for developing and supporting our Re-Shop products. We are looking for a leader who will determine the latest technology and key features that can positively impact Amex GBT.

*You must be located in Phoenix, AZ or within 60 miles*

What You’ll Do: 

• Collaborate with the business, to develop a deep understanding of the competitive landscape, supplier, and customer needs.
• Use data and judgement to craft our strategy and define clear, prioritized roadmaps
• Translate customer needs to requirements, use cases and prioritized backlogs.
• Coach the Product Team to analyze end-user processes efficiently so they build products that deliver an optimal customer experience.
• Navigate the organization, partner with stakeholders to overcome project barriers.
• Communicate on progress of roadmap deliverables, product performance and provide detailed, user friendly product feature release notes.
• Collaborative leader who builds a constructive working culture across Product, Technology and partner groups
• Manage product financials including billing, reporting.
• Maintain product Profit & Loss account and keep the stakeholder informed of the profitability.
• Ensure timely and on budget delivery of product releases meeting business needs.
• Work with Engineering & Product to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Manage technical and business integration touchpoints within the GBT ecosystem and evangelize our products.
• Define and monitor performance KPIs needed to assess performance for the product and apply remedial actions when needed.
• Coach, mentor and manage the performance of a team of Product Managers, Product Analysts and Engineering.
• Be accountable for all product development processes and act as an escalation point for the Products Team.

What We’re Looking For:

• 6+ years of Product Management experience, with B2B and Travel industry experience.
• Knowledge of travel distribution (air and hotels) is preferred.
• Business oriented, analytical and problem-solving oriented approach
• Strong quantitative skills to establish key metrics, set goals, and identify outliers and opportunities
• Proven ability to drive focus on product priorities, and excellent communication skills to explain to colleagues why they are indeed the priorities
• Understanding of and experience with modern approaches to User Experience and Agile development
• Strong GDS experience and knowledge is preferred.
• Strong business & technical acumen is preferred.
• Experience in Revenue Management, Supply Configurations systems, workflows, and processes is a plus.
• Travel industry API experience and knowledge a plus.
• Proven ability to work effectively in a complex, diverse, and changing global environment.
• Understanding of development processes and tools (Databases, XMLs, API etc.) is a plus.  
• Understanding of the technical architecture of complex, scalable systems.
• Travel e-Commerce experience and knowledge a plus (OTA or OBT experience).

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Location

Arizona, United States

     

     

The US national annual base salary range for this position is from $85,000 to $170,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.