Job Description Summary

We seek a dedicated Lead Field Service Technician to provide post-sale technical support to our customers through onsite engagements. As a Lead Field Service Technician, you will be responsible for ensuring the optimal performance of our equipment and delivering exceptional customer service. This role has the potential to include regional and national travel to support accounts.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Duration of Employment: This position has a one-year duration, with an anticipated end date of September 30, 2026.  If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Key Responsibilities:

• Responsible for leading projects, providing first-line support for customer communications, managing daily data submissions, and traveling extensively to customer locations in this field-based role.

• Must master diverse technical skills including preventive maintenance, calibration, active remediations, device assembly/disassembly, implementation procedures, and participation in Skills Labs to ensure comprehensive service capabilities.

• Provides comprehensive onsite and remote support services, including installations, troubleshooting, system support, software maintenance and upgrades, while ensuring minimal downtime through prompt resolution of equipment errors and malfunctions.

• Executes complex equipment and software installations with customized configurations, maintains high-quality documentation standards, trains service associates, and continuously improves processes to develop efficient technical resolutions.

• Implements effective logistics and spare parts distribution to improve first-time-fix rates, ensures customer satisfaction throughout the entire lifecycle, with 100% travel expectations and the ability to lift/transfer up to 70 lbs. individually.

Minimum Requirements:

• Associate degree, military training programs or equivalent field service experience. (3-5 years field experience)

• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs

• Self-motivated individual who can work independently or collaboratively within a team

• Develops competency in your area by performing routine work when required

• Possesses and maintains a valid driver's license and meets BD's auto safety standards.

Preferred Requirements:

• Demonstrated experience in biomedical, networking, military, or field-based technician roles, providing a strong foundation for technical troubleshooting and equipment management.

• Previous work experience in healthcare settings, understanding clinical workflows, patient care considerations, and healthcare facility protocols.

• Exceptional skills in troubleshooting various Microsoft applications including Outlook, Excel, Word, OneNote, and Bomgar, with ability to quickly resolve technical issues and provide support.

• Willingness and ability to work weekend and overtime hours as required, demonstrating commitment to meeting critical service needs and emergency response situations.

• Ability to maintain all required vendor credentialing standards including immunization records, vaccine documentation, demonstrated product competency, and valid driver's license with clean driving record of at least 3 years that meets BD's auto safety standards.

BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry, and the general public. BD manufactures and sells a broad range of medical sup