Portfolio General Manager - Northern California

Location: This role requires residence within the Norcal portfolio region, with a preference of residence in the Bay Area.  

 

Kasa’s Portfolio General Managers (PGM) are the backbone of our operations and serve as “Mini-CEOs” over a set of markets and properties where Kasa operates its short-term rental and hotel services.

The NorCal portfolio consists of the largest total Hotel Full-building count at Kasa. These Hotel Full-building properties account for 90% of the total portfolio, currently comprised of 275 units spread across the Northern California region. This leadership role is responsible for overseeing financial performance, long-range strategy, and people management. In an effort to maximize profitability, PGMs will relentlessly focus on driving a high-revenue, low-cost operation with the highest degree of quality. You will work cross-functionally with other teams at Kasa to create and refine processes that further support performance and be the liaison between Kasa and ownership, communicating results and forward-focused strategies. Leading and developing a top-performing team who delivers “hall of fame host” experiences to our guests is fundamental to driving success in this role.

 

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

 

Required Attributes

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit 

• Financial Acumen: Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics

• Collaborative Solutionist: Uses sound business acumen and partnerships with a diverse group of stakeholders to quickly address complex situations, implement solutions, and verify the problem has been comprehensively solved.

• Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.

• Change Advocate: Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures that impact day-to-day responsibilities.

• Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.

• Culture Builder: Embody Kasa's culture within your team by creating an environment in which you motivate them to engage, grow, and succeed with a genuine passion for building a world-class team.

 

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

 

Expected Results

• Financial Key Result: Achieve or exceed your operating profit per unit goal.

  • Key Initiative: Drive revenue initiatives and track their impacts while working to achieve your individual building goals within your first year.
  • Key Initiative: Identify cost efficiency opportunities and partner with the appropriate stakeholders to execute strategies that drive cost reduction within your first year.
  • Key Initiative: Achieve or exceed your regional-specific quality goals

• Team Engagement Key Result: Improve YoY team engagement survey results.

  • Key Initiative: Support, mentor, and motivate your salaried and hourly team members.
  • Key Initiative: Understand the strengths within your team, develop high performers, and address areas of opportunity for lagging performers.
  • Key Initiative: Collaborate with your recruiter to drive activities that support goal hiring targets.