Service Desk Agent 1st Line-German with English

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Service Desk Agent 1st Line-German with  English could be the ideal challenge for you.

What you'll do

• Act as the first point of contact via hotline, email, and ticketing system
• Investigate, resolve, or escalate all reported tickets with a focus on achieving a high 1st level resolution rate
• Provide initial assessment of incidents and service requests
• Resolve tickets in line with internal procedures and escalate when necessary
• Comply with procedures, segregation of duties, and service levels
• Contribute to knowledge management
• Perform other duties assigned by Team Coordinator/Lead

Who you are

• Fluent in German and English (min B2)
• Familiarity with desktop OS (Windows 7/Windows 10).
• Basic knowledge of troubleshooting applications (Outlook, MS Office, SCCM).
• Experience in basic hardware issues troubleshooting and drivers support.
• 1+ years of experience in Infrastructure support service desk or relevant desktop support

WE.YOU.TOGETHER.

We all shape our lives in our own way. As an employer, we are an important part that indirectly supports this with a wide range of offers, as well as providing security and reliability for all employees. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family owned business
• Flexibility: 50/50 hybrid remote work 
• Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
• Feel Welcome: Welcome days and individual onboarding, company and team events
  
• Personal career and career development: Individual support for extra-occupational studies, further education and training courses
• Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity. We love coming together as a team here!

Knauf as an employer

Knauf is an international market leader in the building materials' industry. About 42.000 employees at over 300 locations worldwide generate a turnover of over 15,6 billion euros. The foundation of our success as family business are our corporate values of humanity, partnership, commitment and entrepreneurial spirit. As a subsidiary, Knauf IT has the mandate to drive commercial excellence through digitalization for all companies of the Knauf Group globally. Our mission is to rethink what it means to provide value to our customers and thereby drive growth for our businesses around the world.

The Knauf Group is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks of life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, origin, religion, etc.