Customer Service Representative (Italian– speaking) – On-site TE06

<p></p><p>Job Title:</p>Customer Service Representative (Italian– speaking) – On-site TE06<p></p><p>Job Description</p><p><b><span>Experience the power of a game-changing career </span></b><span> </span></p><p><span><span>Are you looking for </span><span>what’s</span><span> next? </span><span>We’re</span><span> a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. </span></span><span> </span></p><p><span><span>If you’re looking to grow and be inspired, as an </span></span><b><span>Customer Service Representative</span><span> in Barcelona (On-site)</span></b><span><span>, you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. </span></span><span> </span></p><p></p><p><b><span>Career growth and personal development </span></b><span> </span></p><p><span><span>This is </span><span>a great opportunity</span><span> to experience the power of </span><span>what’s</span><span> next and develop “friends for life” at the same time. </span><span>We’ll</span><span> give you all the training, </span><span>cutting-edge</span><span> technologies, and the continuing support </span><span>you’ll</span><span> need to succeed. </span></span><span> </span></p><p></p><p><b><span>What you will do in this role </span></b><span> </span></p><p><span><span>In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. </span></span><span> </span></p><p><span><span>As an Inside</span></span><b><span> </span><span>Customer Service Representative</span></b><span><span> on our team, you will: </span></span><span> </span></p><p><span><span>- Answering high volume incoming calls/emails/web chats from customers</span></span><span> </span></p><p><span><span>- Dealing with call queries, </span><span>questions</span><span> and escalations from each channel</span></span><span> </span></p><p><span><span>- </span><span>Providing</span><span> 1st line advice to customers and other parties on general issues</span></span><span> </span></p><p><span><span>- Accurate and consistent record keeping and updating notes on the database</span></span><span> </span></p><p><span><span>- Taking care of all customer complaints and escalating as and when necessary to senior management</span></span><span> </span></p><p><span><span>- </span><span>Assist</span><span> senior management by </span><span>identifying</span><span> trends and issues</span></span><span> </span></p><p><span><span>- Act as duty manager to aid effective running of the </span><span>departmen</span></span><span> </span></p><p><span> </span></p><p><b><span>Your qualifications </span></b><span> </span></p><p><span><span>We embrace our </span><span>game-changers</span><span> with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. </span></span><span> </span></p><p><b><span>Concentrix</span></b><span><span> is a great match if you: </span></span><span> </span></p><p><span><span>- </span><span>Are bilingual or proficient in Italian plus fluent in English</span></span><span><span> </span></span><br/><span><span>- </span><span>Previous</span><span> experience in an inbound customer services or technical support role</span></span><span> </span></p><p><span><span>- Technically astute</span></span><span> </span></p><p><span><span>- Ability to problem solve and work under pressure</span></span><span> </span></p><p><span><span>- MS Office - particularly Excel</span></span><span> </span></p><p><span><span>- </span><span>High level</span><span> of accuracy and attention to detail</span></span><span> </span></p><p><span><span>- Ability to act on own initiative, within set guidelines to support customers</span></span><span> </span></p><p><span><span>- Experience providing advice, </span><span>guidance</span><span> or technical support over the telephone</span></span><span> </span></p><p><span><span>- Team player</span></span><span> </span></p><p><span><span>- Empathetic with genuine care to support Teya's merchants</span></span><span> </span></p><p><span> </span></p><p><span><span> </span></span><span> </span></p><p><span><span>Don’t</span><span> meet every requirement? No worries. </span><span>We’re</span><span> dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you </span><span>don’t</span><span> check every box, we still encourage you to apply. </span><span>We’ll</span><span> do our best to match you with the right job, whether </span><span>it’s</span><span> this one or another role. </span></span><span> </span>