Executive Director - Enterprise Applications

Primary Location:

4800 Preston Park Boulevard, Plano, Texas, 75093

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary:

Lead the technology application support teams, comprised of Enterprise Applications, eLearning Centers, and Project Management in delivering high quality enterprise applications. This role will establish and refine the processes, techniques, tools, and methods used to provide exceptional applications and technology focused solutions to faculty, staff, and students.

Required Qualifications:

Essential Duties and Responsibilities

• Drive the importance of effective customer service, application delivery, LMS usability, course design and review, ensuring they are the cultural cornerstones of a professional work environment.

• Work collaboratively with technology services and other departmental leaders to implement process improvement opportunities and system solutions and serve as the integration point to support these initiatives as they impact other areas of the college.

• Plan and support systems migrations as required. Provide leadership and develop the Project Management Office to ensure project delivery and system maintenance proceeds according to project timelines.

• Manage system documentation and procedures for identified systems. Monitor and assess system(s) and solution(s) effectiveness over time, with recommendations for enhancements and modifications, as needed.

• Lead overall support operations for the college's software systems including applications, integrations, and data transformation.

• Perform business requirement analyses with functional user groups and map these requirements to appropriate existing and/or new software solutions for implementation.

• Direct the planning, development, and maintenance of the college's Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications and other software systems in support of the college’s strategic plan.

• Assure eLearning resources are available through self-service online avenues as well as training opportunities.

• Verify the execution of tasks/ deliverables associated with LMS administration and other learning technology.

• Plan, design and implement short and long-term strategies and plans for assigned areas in support of institutional and department goals and strategic initiatives.

• Develop, implement, and maintain new software solutions to meet operational needs of the college.

• Oversee vendor relationships as it relates to maintenance, enhancements, and implementation of upgraded or new administrative software systems.

• Formulate and recommend annual budget requests and assume responsibility for operating within the approved budget. Manage associated budget(s) including tracking expenditures, approving routine purchase requests, and developing annual budget plans.

Supplemental Functions

• Perform other duties as assigned.

• Perform all duties to maintain all standards in accordance with college policies, procedures, and core values.

Knowledge, Skills, and Abilities

• Knowledge of software architecture, design, development, implementation, integration, and testing

• Knowledge and experience with Content Management Systems (CMS), Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) software solutions.

• Knowledge and experience with process change and optimization

• Excellent written, verbal and visual communication and influencing skills

• Excellent analytical, organizational, planning and problem-solving skills

• Demonstrated leadership skills

• Excellent customer service skills

• Planning and project management skills

• Ability to manage software professionals

• Ability to research and make recommendations for software solutions to meet organizational needs

• Ability to escalate issues as needed to senior levels in a timely manner for resolution

• Ability to motivate a cross-functional team

• Ability to perform system analysis and design appropriate software solutions

Physical D