Data Quality Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Data Quality Associate to join our Clinical Content Operations team within the Product Optimization division. Your job will include supporting customers by resolving complex issues and escalations and collaborating cross-functionally on a variety of initiatives aimed at increasing the scope and scalability of our team.    

You are a curious person who enjoys identifying problems and seeing them through to resolution. You are proactive and efficient in your work and consistently look for ways to streamline processes and improve workflows. You have some background in or exposure to medicine and medical terminology and can conduct in depth research into different medical specialties to determine their clinical practice needs. You are self-motivated and work well individually and as part of a team.    

The Team: Our Clinical Content team optimizes the client experience by curating clinically relevant content that’s supported by evidence-based medicine and industry standard code sets. The standardization, management, and continuous improvement of these content assets is critical to supporting a positive customer experience that leads to exceptional patient care and contributes to the success of athenahealth’s clinical workflows. The team engages in the product development process to support content for new workflows and features. We curate content for workflows including templates, orders/results, clinical providers, patient health information sections, screening questionnaires and care management. 

Responsibilities (include but are not limited to):

• Collaborate with product teams to incubate development of Patient Directory and other athena directories
• Coordinate with cross-functional stakeholders to understand and incorporate their inputs into QA and process design.
• Assist in the development and implementation of directory data quality control and governance processes to ensure accurate and reliable data.
• Identify opportunities for process improvement and provide recommendations based on data analysis.
• Utilize statistical techniques and data visualization tools to present findings in a clear and concise manner.
• Communicate complex analytical concepts to non-technical stakeholders in a clear and understandable manner.
• Ensure compliance with regulatory requirements.
• Provide training and guidance to operations teams on quality control procedures and best practices.

Education, Experience & Skills

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficiency in Microsoft applications, with expertise in Excel.
• Knowledge of statistical techniques and methodologies.
• Excellent problem-solving skills, innate curiosity, and the ability to think critically.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in data analysis or business intelligence is preferred.

• Experience in conducting various quality control tests and inspections, such as visual inspections, dimensional measurements, and functional testing.
• Strong communication, presentation, and interpersonal skills to collaborate with cross-functional teams and effectively communicate quality control requirements.

About athenahealth   

• Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 
• Our Location: This role will be based in Belfast, ME. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston.
• Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. 
• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces, and dog-friendly offices - just to name a few. 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare