SVP, Technology Leader – Health & Wellness

Job Description:

Role Summary/Purpose:

The SVP, Technology Leader – Health & Wellness is responsible for driving and executing the technology roadmaps, strategies, and initiatives in partnership with partners and client leadership team for the Health & Wellness Platform. As part of this role, this leader has a dotted line relationship to Platform CEO and SLT and aims to align to the goals of both our partners, Health & Wellness, as well as SYF’s enterprise product organization.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Technology leader for partner relationships across Health & Wellness which includes oversight of the technology and integration for ~270,000 merchants/locations to drive best in class customer solutions to meet client growth, productivity, and compliance objectives.

• Manage team and provide technology leadership, client relationship, program management, vendor management, prioritization, and functional expertise for our partners and internal stakeholders.

• Manage team and provide technology leadership for Provider Center, IHS, EHR, CSS, acquisitions (Allegro), direct and 3rd party Point of Sale (POS) integrations and data needs primarily for H&W platforms and clients

• Key member of the Health & Wellness leadership team responsible for managing Stakeholder relationship with GM’s/RM’s and cross functional teams (Credit, Finance Marketing, etc.)

• Acts as a connector between functions and cross business platforms and work with peers of other Synchrony business platforms to best practice share and coordinate consistency and business outcomes and drive standardization within Health & Wellness and across other platforms

• Provide technology leadership across the business platforms to influence & shape SYF product roadmaps (e.g., UniFi, dBuy, PayLater, and MSF client/merchant integrations)

• Accountable for the delivery of projects, products and capabilities to partners

• Manage daily operations/SLA’s and communication to partners and internal stakeholders

• Deliver innovative ideas and technologies to partners and feedback loop to product teams i.e. Innovation Summits, etc.

• Team management of client facing technology leaders dedicated to partners, merchants, and verticals

• Partner with GM’s and Business Development sales leaders on renewals and new deals within H&W

• Participation in cross functional teams on various pre-deal activity for prospecting partners for H&W such as RFP, Management Presentations, Discovery sessions, and technology integration guides

• Accountable for technology contractual and SLA reviews prior to signing renewals and new deals within H&W to stay consistent with the company’s standards

• Oversight and leadership for client support center of excellence team utilized across the business platforms for various support activities (i.e. client holiday monitoring, SLA reporting and tracking, level 2 client production support)

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s Degree in Computer Science, MIS, Business Administration or related major and 10+ years of Technology experience OR, in lieu of degree, a high school diploma and 14 years of Technology work experience.

• Minimum 8+ years of Technology leadership experience driving a rigorous program across large financial services or technology businesses.

• 5+ years of direct relationship management/experience with an external client or partner program

Desired Characteristics:

• Results driven, customer-centric, strategic, conceptual, and innovative thinker

• Understanding of project delivery and acceptance processes within a fast-paced business environment.

• Strong & proven experience with scaled agile delivery

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management,