Contract UX Researcher

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

This Contract position may require up to 25% travel.

Position Summary

The UX Researcher in the RRD Research Department will conduct User Research and Market Research studies utilizing a variety of methodologies, for a variety of clients.

Responsibilities

• Lead all aspects of research studies, such as usability testing, iterative testing, workflow research, persona research, IDIs, CJM, JTBD, ethnography, in-store research, survey research and more
• Exceed client expectations by delivering high quality deliverables on time and on budget
• Contribute to department innovation and growth

Qualifications

• 5+ years of leading and delivering client-side or agency research engagements
• Extensive knowledge of research, UX and CX methodologies and approaches
• Advanced ability to interface directly with clients and present research results
• Advanced-level client-interaction, facilitation and reporting skills
• Prior experience with eye tracking or other neuroscience techniques a plus
• Prior experience with in-store research, ethnography, in-lab research, marketing/communications research (direct mail, email, billboard, etc.), competitor and quantitative research a plus
• Bachelor’s degree in the area of Market Research, User Research, User Experience, HCI, Psychology, or similar; Master’s degree preferred
• Passion and dedication to building better customer experiences
• Fit the team culture: honest; kind; hard working; team-focused; accountable

Additional Information

The rate of pay for this role is $50-$80/hour. 

RRD is an Equal Opportunity Employer, including disability/veterans