APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is seeking a Customer Service Representative to assist in coordinating operations in conjunction with outside vendors, process financial transactions and aid in problem resolution of unusual situations. This position will be responsible for: 

• Serve as first-line liaison for internal and external customers (guests, clients, faculty, staff, students, vendors, etc.) 

• Assist in coordinating the activities of outside vendors/companies in support of operations 

• Respond and refer customer questions and/or needs, provide appropriate response/service for situation; refer to other department(s)/unit(s) 

• Correspond with a diverse customer base in person, by phone, email, fax, or regular mail 

• Process a variety of financial transactions and perform inventory activities 

• Investigate unusual situations or concerns and assist in problem resolution 

• Operate various equipment and computer systems 

• May assist in promoting products and/or services to internal and external customers 

Education and Experience:

This position typically requires a High School Diploma or higher plus 3 year of related experience or an equivalent combination of education and experience.  

The following background checks must be successfully completed for this position: 

This position will require successful completion of standard background checks.

This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutio