Senior Manager, HR Business Partner

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission

Zocdoc’s most important asset is our people. As Senior Manager, HR Business Partner (HRBP), you will lead our team of HR Business Partners and serve as a strategic advisor to managers and senior leaders across the company. This is a high-impact role at the heart of an evolving People team, where you'll drive talent strategies that shape our culture, support our growth, and enhance employee experience.

You’ll be a key connector between business priorities and people strategies—championing organizational design, site strategy, change management, and innovative talent programs. Your deep understanding of leadership development, employee engagement, and operational excellence will help Zocdoc attract, develop, and retain exceptional talent.

This role offers the opportunity to shape the future of Zocdoc’s people strategy, working closely with top leaders to create an exceptional employee experience and drive business success. If you are a strategic thinker with a passion for innovation and a drive to excel in a dynamic environment, we want to hear from you.

You’ll enjoy this role if you are…

• Adaptable and flexible to evolving priorities and changing situations
• An inclusive leader that contributes to creating a sense of belonging and accountability
• An effective communicator with ability to collaborate and influence at all levels in the organization
• Comfortable with making trend-based decisions on a case-by-case basis at times

Your day to day is…

• Proactively supporting managers and employees to make people-centric decisions while maintaining consistency across the organization
• Leading a team of Sr. HR Business Partners and working side-by-side with the broader People team to deliver excellence in People programs, including performance management, talent development, compensation, and employee engagement
• Serving as a key strategic partner and advisor to senior executives, influencing and guiding strategic decisions related to talent, organizational design, workforce planning, and culture
• Providing advanced executive coaching and counsel to leaders, helping them develop high-performing teams, enhance leadership capabilities, and foster an inclusive, high-trust work environment
• Interpreting business objectives and translate them into a forward-thinking People strategy roadmap, developing programs and initiatives that enhance organizational effectiveness and employee engagement
• Building, identifying and leveraging HR analytics and workforce trends to provide leaders with insights that inform talent strategies, workforce planning, and proactive problem-solving
• Leading efforts in organizational design, change management, and workforce transformation to ensure the business is structured for scalability and efficiency
• Acting as an escalation point for the most challenging and complex employee relations matters, providing expert guidance to resolve conflicts while mitigating risk and ensuring compliance
• Driving engagement strategies, fostering diversity, equity, and inclusion (DEI), and building programs that enhance employee satisfaction and retention
• Partnering cross-functionally with Talent Acquisition, Total Rewards, Learning & Development, and People Operations to drive innovation and continuous improvement in HR programs and policies
• Ensuring operational efficiency and effectiveness in HR operations, balancing long-term strategic planning with immediate ta