Circuits Support Analyst

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

This position is a customer on-premises located in Washington D.C.

Job Description

The Circuits Support Analyst position is responsible for providing technical and administrative support within the Radio Team and in cooperation with the EIS circuit team of a sensitive Federal customer. The role further includes coordinating operations to include order/initiate provisioning, execute decommissioning, and tracking status of the appropriate voice circuits, data circuits, and POTS lines on time and in accordance with customer procedures. This position reports to the on-site Sr. Mgr. Field Service Team.

Primary Responsibilities:

• Consult with Sales, Program Manager, Sr. Field Service Team Manager, and the System Integration Team to set strategy, direction and implementation

• Coordinate, order and initiate provisioning of required voice or data circuits.

• Coordinate the decommissioning of legacy voice and data circuits as required.

• Develop and/or maintain a spreadsheet of all circuits, both installed, on order, await disconnect or under decommissioning that includes information such as site identifiers, site name, coordinates, address, lessor, lessor’s POC,  circuit type, circuit ID, circuit A and Z ends, circuit provider(s), and circuit provider(s) POCs.

• Utilization of IT (Service Now) System to manage and route tickets for work received or requested.

• Process transitions from one contract (i.e. Networx) to the new EIS contract.

• Oversee the transition from legacy circuits to the new EIS circuits with oversight and management from the Government.

Candidate  Requirements:

• Demonstrated  understanding of ServiceNow trouble ticketing system 

• Familiarity with basic circuit types including voice only, data (IP), and POTS lines and their utilization within a nationwide IT infrastructure

• Attention to detail is a must.

• Previous experience with ordering, decommissioning, and tracking (via spreadsheet) as described is a plus.

• Experience with Microsoft Word, Excel, PowerPoint, Google Applications required; experience with Microsoft Visio a plus

• Self motivated, excellent written and oral communication skills, and strong  interpersonal skills 

• Works collaboratively and builds relationships with other colleagues, customers, and third party service professionals.

Additional  Requirements:

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts

• Must be willing to obtain a DHS Public Trust Clearance

• The role entails providing on-premises support to our valued customers in  Washington D.C.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more  stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• Associates  (AS) Degree or trade school certification in a technical field or office administration

• 1+ year of