Advanced Data Storage Systems Field Engineer

About Us:

ASG, LLC provides engineering, systems integration, training, and technical support to the media, broadcast, film, and corporate-video markets. We also serve clients in emerging technology industries outside of traditional media and entertainment. As a leader in technology and operations, we ensure our clients’ success through tailored solutions. With teams based across multiple regions in North America, ASG delivers both on-premises and cloud-based solutions, helping clients optimize their operations and production workflows. Founded in 1997, ASG is known for its expertise in delivering high-quality services in the media and entertainment industry.

We are looking for:

We are looking for an Advanced Data Storage Systems Field Engineer to join our Professional Services team in the Los Angeles area. In this role, you will bring specialized expertise in Dell PowerScale (Isilon) storage systems, providing installation, integration, and ongoing support for data storage solutions. You will work directly with customers, ensuring timely responses to support requests, troubleshooting technical issues, and managing complex storage environments. The ideal candidate is someone who thrives in client-facing roles and can identify upselling and cross-selling opportunities to enhance the customer experience. You will be expected to offer White Glove Service and a customer-first attitude while delivering high-quality technical support.

Job Responsibilities:

• Provide installation and integration services for storage, archive, compute, networking, and related systems across customer environments.
• Ensure services are delivered within agreed SLAs, offering ongoing support and maintenance.
• Perform on-site visits to customer locations, while having the flexibility to work remotely from your home office for certain duties.
• Identify opportunities to upsell and cross-sell products and services, presenting solutions in a consultative, non-pushy manner.
• Provide White Glove Service, ensuring a highly professional and customer-friendly approach.
• Diagnose and resolve issues in collaborative storage environments, including asset permissions, block-level storage, fiber-channel, and IP networking issues.
• Maintain excellent documentation and ensure clear communication with customers and team members.
• Collaborate with clients to provide best-in-class technical support and troubleshooting.

Qualifications & Experience:

• 4-6 years of IT experience within the Media & Entertainment industry.
• Experience deploying and supporting Dell/EMC Isilon/PowerScale storage systems.
• Proficiency with block-level & clustered NAS storage systems (Isilon, Qumulo, NetApp, Quantum, Hitachi).
• Proven track record in installing, configuring, and supporting fiber & Ethernet switch technology (Mellanox, Arista, Brocade, etc.).
• Experience supporting Video Editors, Animation/Graphics Departments, Media Asset Management Systems.
• Experience with upselling and cross-selling: Identifying opportunities to enhance or expand a client’s system and presenting solutions in a consultative, non-pushy manner.
• Ability to diagnose and resolve issues in collaborative storage environments, including asset permissions, block-level storage, fiber-channel, and IP networking issues.
• Proficiency using CLI, and Mac/Win/Linux platforms.
• Competence with SSH, network monitoring, and analysis tools.
• Seasoned professional with strong troubleshooting skills.
• Attention to detail in documentation, with excellent communication and interpersonal skills.
• Passion for learning and expanding your expertise.
• White Glove Service experience and a professional, customer-friendly attitude.
• Ability to work independently and as part of a team.
• Flexible hours, with willingness to work evenings and weekends if necessary.

Additional Preferred Qualifications:

• Expertise deploying and supporting Quantum, OpenDrives, or similar ethernet/fiber-based SAN, NAS, Backup/Archive storage systems.
• Proficiency in Visio/Lucid/Omnigraffle/CAD drawing tools.
• Experience configuring and utilizing cloud storage, cloud compute, and transcoding workflows.
• Practical experience with Media Production and Post-production technologies (Avid Media Composer and ProTools experience a plus).
• Relevant Certifications (e.g., Cisco, Mellanox, Arista, Dell/EMC, Quantum, Windows/Linux certifications like MCSA, MCSE, RHCT, RHCE).
• Experience with Directory Services (LDAP, Active/Open Directory) implementation and administration.
• Windows or Linux (RHCSA) Certification.
• Additional storage, archive, or networking certifications.