Senior Sales Manager (m_w_d)

The Sales Senior Manager is a strategic leadership role responsible for driving growth, retention, and value-based selling across the organization’s most critical client segments. This role oversees a sales team, ensuring high-impact engagement with existing accounts and the acquisition of new business. The Sales Senior Manager will lead with a consultative, outcome-driven approach, engaging senior client stakeholders and internal cross-functional teams to deliver measurable results.

Strategic Leadership & Team Management

• Lead, coach, and develop a high-performing sales team.
• Foster a culture of commercial excellence, collaboration, and client-centricity.
• Set clear performance goals, KPIs, and development plans for team members.

Client Strategy & Growth

• Own the strategic direction for strategic accounts, ensuring alignment with business objectives.
• Drive account growth through upselling, cross-selling, and renewal strategies.
• Develop and oversee execution of strategic account plans across the portfolio.

Executive-Level Engagement

• Build and maintain trusted relationships with senior client stakeholders.
• Position the organization as a strategic partner by articulating value and outcomes aligned to client priorities.
• Lead strategic business reviews and planning sessions with top-tier clients.

New Business Development

• Identify and pursue new business opportunities within existing accounts and targeted prospects.
• Collaborate with Marketing to support pipeline generation and conversion.
• Lead high-impact proposals and RFP responses, ensuring alignment with client needs and organizational capabilities.

Operational Excellence

• Ensure consistent, high-quality delivery across all client touchpoints.
• Champion CRM discipline, forecasting accuracy, and pipeline management best practices.
• Monitor and report on performance metrics, including revenue, NPS, and client satisfaction.

Innovation & Value Creation

• Launch and scale innovative service models, digital tools, and engagement strategies.
• Drive continuous improvement and experimentation to enhance client outcomes.

• Bachelor’s degree required; MBA or equivalent preferred.
• 10+ years of experience in enterprise sales, strategic account management, or client success.
• Proven leadership experience managing teams and complex client portfolios.
• Strong executive presence, communication, and negotiation skills.
• Experience in technical services, CRO, or related industries preferred.
• Proficiency in Salesforce or similar CRM platforms.

 

Core Competencies

• Strategic Thinking
• Commercial Acumen
• Client Relationship Management
• Growth Orientation
• Communication & Influence
• Problem Solving & Innovation
• Customer-Centric Mindset
• Data-Driven Decision Making
• Adaptability & Resilience

 

 

What we offer 

• Modern office in the heart of Hamburg – easily accessible by public transport
• Access to discount portals and HVV Profiticket for public transportation use
• Company pension scheme, team events, and flexible working hours
• Transparent career opportunities and continuous training and development
• Mental health + Social day in addition to your contract

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