Senior Salesforce Operations Analyst

Role Overview

We are seeking a Senior Salesforce Operations Analyst to drive business value from Salesforce across all revenue-generating functions. The role is a business and sales-focused, ensuring Salesforce enables sales effectiveness and revenue growth through optimized processes, structured data and actionable insights.

You will own the business roadmap for Salesforce, prioritize enhancements that impact revenue teams, and lead change management to ensure adoption and measurable outcomes. Success means better forecasting, cleaner data, and streamlined workflows for sales and customer-facing teams.

Key Responsibilities

Business Analysis & Solution Design

• Partner with Sales, Marketing, Customer Success, and IT to translate business needs into scalable Salesforce solutions.
• Ensure Salesforce processes align with business goals and deliver measurable impact on pipeline, forecasting, and deal velocity.

Roadmap & Governance

• Own the Salesforce business roadmap and enhancement backlog.
• Define and enforce data governance standards for revenue-critical fields.
• Manage business super users and elevated access for process overrides.

Project Leadership & Change Management

• Lead user acceptance testing and provide sign-off for business-driven changes.
• Drive change management and training to ensure adoption across sales teams.
• Act as business escalation point for complex process issues.

Enablement & Optimization

• Champion automation and workflow improvements using declarative tools (Flows, Validation Rules).
• Serve as Salesforce SME for revenue teams—train, support, and empower end-users.

What Success Looks Like

• High adoption of new features and processes by sales and customer success teams.
• Improved data quality for forecasting and pipeline reporting.
• Faster deal cycles through automation and streamlined workflows.
• Clear alignment between Salesforce capabilities and revenue strategy.

What You’ll Bring

• 3+ years Salesforce experience in business analysis or revenue operations.
• Salesforce Certified Administrator (highly appreciated).
• Strong understanding of Salesforce architecture and declarative tools.
• Excellent communication and stakeholder management skills.
• Analytical mindset with ability to prioritize business impact.

Preferred:

• Experience in global Salesforce environments and B2B SaaS.
• Familiarity with integrations (Hubspot, CPQ, CLM, ERP).
• Project/change management experience.
• Understanding of compliance frameworks (GDPR, ISO).

Important note: To comply with internal procedures, we can only consider applications submitted through our official recruitment channels. Resumes sent via email, social media, or other means outside the designated application process will not be reviewed or retained.