Senior Systems Engineer

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Sr. Systems Engineer
• Job Summary: The Senior Systems Engineer is a key technical leader within the IT Client Services team, responsible for shaping and delivering enterprise systems and services that enable business focused outcomes. This role plays a critical part in designing and supporting frictionless, scalable, and reliable technology solutions that serve approximately 1,300 staff across multiple global locations. This person works closely with business stakeholders to understand their needs and translate them into effective technical solutions. They lead complex projects, provide expert-level support, and guide the team in adopting best practices that enhance service quality and operational efficiency. This role also contributes to a culture of learning and continuous improvement, helping the organization evolve its systems to meet changing demands.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Lead the design, review, and delivery of both simple and complex technical solutions that align with long-term IT strategies and enable impactful business outcomes.
• Plan and coordinate the installation, configuration, and maintenance of cloud, on-premise and Software as a Service (SaaS) systems to ensure reliable, scalable, and efficient operations.
• Serve as a unifying technical leader, fostering collaboration across IT and business teams to align technology solutions with organizational goals.
• Provide expert-level guidance and mentorship to team members, including supporting Service Desk staff through escalated tickets, knowledge sharing, and collaborative problem-solving that strengthens team capabilities and service quality.
• Identify and support opportunities to integrate AI-powered tools (e.g., Microsoft Copilot) into enterprise workflows, enabling business teams to improve productivity and decision-making.
• Collaborate with business and IT stakeholders to evaluate and implement AI platform integrations that streamline operations and deliver measurable outcomes.
• Identify and implement opportunities to streamline operations through thoughtful automation and process refinement, improving service quality and reducing manual effort.
• Support the adoption of AI-driven features in collaboration platforms, productivity suites, and IT service management tools, aligning with organizational goals and user needs.
• Maintain a comprehensive understanding of existing systems and services, ensuring they are effectively leveraged to support evolving business needs.
• Partner with internal stakeholders, external vendors, and service providers to coordinate system deployments, upgrades, and integrations that support business functions.
• Conduct post-incident reviews to identify root causes of service disruptions and recommend improvements that enhance system reliability and performance.
• Diagnose and resolve complex issues related to server performance, application behavior, and hardware functionality across the enterprise environment.
• Ensure timely and effective resolution of technical incidents and service requests, maintaining a high standard of responsiveness and customer service.
• Evaluate new technologies and enhancements to existing systems, conducting proof-of-concepts and presenting recommendations that align with business priorities.
• Create and maintain clear, accurate technical documentation to support operational continuity, knowledge sharing, and team alignment.
• Participate in the on-call rotation as a first responder for critical system issues.               

What you’ll bring