Manager, Candidate Experience

<h3>About the Role</h3> <p>MongoDB is looking for an individual to manage our global Candidate Experience function. In this role, you will own the end-to-end candidate experience operations across the US, EMEA, and APAC building a high-performing team of coordinators and ensuring every candidate who interacts with MongoDB leaves with a positive and lasting impression — regardless of outcome.</p> <p>You will be a strategic partner to the Recruiting leadership team, driving operational excellence, process standardization, and regional consistency across a distributed team. This is a people-first role for a leader who is equally passionate about scaling systems and developing talent.</p> <h3>What You'll Do</h3> <ul> <li>Develop and lead a globally distributed team of Candidate Experience Leads &amp; Coordinators (CECs) across multiple regions including US, EMEA, and APAC</li> <li>Foster a cohesive team culture across time zones, building engagement and alignment around shared goals and values</li> <li>Set the vision and strategy for candidate experience globally, ensuring a consistent, high-quality, and equitable experience across all regions and hiring stages</li> <li>Own and evolve the candidate journey from interview scheduling through offer acceptance, identifying friction points and implementing scalable solutions</li> <li>Build and maintain reporting dashboards to track key metrics such as scheduling SLAs, candidate satisfaction (NPS), and coordinator productivity</li> <li>Consistently monitor and forecast team capacity, ensuring regional teams are appropriately staffed to meet hiring volume</li> <li>Partner cross-functionally to align candidate experience initiatives with broader talent strategy</li> <li>Drive adoption of new tools and automation to increase coordinator efficiency using AI</li> </ul> <h3>What You'll Bring</h3> <ul> <li>7+ years of experience in recruiting coordination, recruiting operations, or talent acquisition, with at least 3 years in a people management role</li> <li>Demonstrated experience managing distributed or global teams across multiple time zones and regions</li> <li>Deep understanding of the candidate lifecycle and best practices for high-volume, high-quality interview experience</li> <li>Strong operational mindset with a track record of building scalable processes and driving measurable improvements</li> <li>Experience with ATS platforms (Greenhouse preferred) and scheduling tools; comfort with data and reporting</li> <li>Excellent communication, influencing, and stakeholder management skills — including experience working with senior recruiting and business leaders</li> <li>Ability to thrive in a fast-paced, ambiguous environment and manage multiple co