Adoption Specialist - XR

Job Requisition ID #

Position Overview

Virtual and augmented reality are transforming design and creation through new immersive and collaborative experiences that will impact how major segments like entertainment, architecture, engineering, construction, and manufacturing converge. The industry is being transformed by XR technology growth, creating new ways of working to review, collaborate and create. 

We are looking for an XR Adoption Specialist to join our Autodesk Workshop XR Customer Success team. As an XR Adoption Specialist you are responsible for supporting Customers and ensuring their successful use and growth of our products in a proactive way. You will work closely with Product Sales Specialists and XR Implementation Specialists to ensure a smooth handoff and to support and facilitate the customer’s entire journey from onboarding to adoption and finally to renewal. You will coordinate with other teams such as Product and Engineering to ensure the highest quality customer experience possible. As an XR Adoption Specialist may also participate in the pre-sales process to help demonstrate the value of our product offerings and build customer confidence in the solutions. It's a bonus if you have experience with AR/VR or you like playing VR games! 

Responsibilities 

• Working with customers as consultative relationship builders to identify business goals and success metrics and keeping track of progress 

• Providing feedback and guidance to customers and working with them to adopt best practices 

• Building adoption programs, playbooks, and processes to ensure expansions and renewals 

• Developing reporting and data visualization to monitor customer health and identify actionable trends  

• Providing Sales with insights to aid/steer upsells and renewals 

• Working with Product and Engineering to understand reported technical issues 

• Providing product feedback to Product Team to aid/steer product enhancements 

• Contributing to customer enablement programs by partnering with internal stakeholders to create content as needed to ensure that customers can help themselves 

• Partnering with internal stakeholders to develop and implement success plans for each assigned customer, with a focus on demonstrating business ROI around desired used cases  

• Directing focus and resources according to customer tiering based on spend and churn risk 

• Developing and maintaining Voice of Customer (VoC) Program 

Minimum Qualifications 

• 5 years of experience in a Customer Success or Account Management role

• Experience in high-tech / SaaS industry is desirable

• implementations/onboarding, technical support, or general account management

• 4 Year Degree or equivalent experience 

• Occasional travel (10%)

Learn More

About Autodesk

Wel