Senior People Services Specialist

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Senior People Services Specialist supports the delivery of day-to-day People Services operations across Bandwidth’s international offices, with a particular focus on payroll and benefits administration, employee support, and facilities coordination. While this role is hands-on and operations-driven, it also carries increased ownership and autonomy compared to a Specialist position, requiring solid experience, reliability, and attention to detail.

The Senior Specialist serves as a key point of contact for international team members, ensuring a high-quality employee experience, accurate execution of recurring processes, and smooth coordination with internal teams (e.g., Rewards, Finance, Global Facilities). They also help implement People Services initiatives, identify opportunities for process improvement, and ensure compliance with local practices.

What You'll Do:

Payroll, Benefits and People Services Responsibilities:

• Collaborating with the Payroll & Benefits team during the preparation, review, and delivery of the international monthly payroll run, including reporting new hires, leavers, and employee changes.
• Support the Payroll & Benefits team with high-quality execution of global and local payroll-related projects, ensuring accuracy, timely delivery, and process consistency across regions.
• Providing monthly payroll reports to the Finance team and supporting the international PS team during payroll audits.
• Support the implementation of new benefits according to the forecasted annual benefits roadmap (research, vendor comparison, communications, employee Q&A, etc).
• Administering the international employee benefits packages, including enrolling new hires into the medical insurance or the pension plan, supporting the PS team with ad-hoc campaigns (e.g. flu shots, medical checks). Managing other employee benefits such as vouchers, transportation schemes, and ad-hoc employee gifts.
• Act as the regional point of contact for payroll and benefits queries, resolving issues independently where possible, and partnering with internal or external experts as needed.

People Services Operations:

• Maintain accurate employee records and manage processes like onboarding, employment changes, and verification letters.
• Ensure smooth onboarding and orientation for new hires, coordinating logistics and creating a warm welcome.

Act as a go-to contact for general employee queries, connecting people to the right resources and making the People function accessible and responsive.Local Facilities support to the EMEA Office Manager:

• Acting as a single point of contact for all local office suppliers (food and drinks, cleaning crew, general office supplies, new hire welcome packs, plants, office seasonal decorations, etc).
• Support with any type of repair work around the office in collaboration with building management.
• Collaborating with the Global Facilities team in projects such as office moves or refreshes, and help maintaining a welcoming and functional space.

Local Events and other corporate activities support to the EMEA Office Manager:

• Support the planning and execution of local employee events, including seasonal celebrations, team lunches, wellbeing and engagement activities, and milestone recognitions.
• Partner with Global Events and Internal Comms teams to localize global initiatives and drive engagement at the site level.
• Foster a vibrant office culture by creating moments of connection, fun, and inclusion aligned with Bandwidth’s Body/Mind/Spirit philosophy.
• In partnership with the EMEA Office Manager, source venues, manage budgets, liaise with vendors, and coordinate logistics to ensure smooth delivery of events that truly resonate with local teams.

What You Need:

• Bachelor’s degree in Business, Human Resources, or similar concentration
• 3-4  years of human