HRConnect Consultant - Customer Experience with German

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Job Description

HRConnect Consultant acts as the point of contact for employees and managers HR inquiries providing them with outstanding HR service and maintain high customer satisfaction. In this role you will help AbbVie colleagues succeed at work by supporting them resolving HR related queries, processing transactions as a contractor.

Responsibilities:

• Provide advice to employees and managers related to HR processes, system time and absence tracking, policies, and general questions through various channels like phone, chat or email
• Provide accurate, valid, and complete information to the employees by using the right methods and tolls (procedures, policies, knowledge databases)
• Navigate employees and managers with self-service transactions and processes 
• Maintain data in our HR system (Workday)  
• Manage HR documentation (employment contracts)
• Cooperate closely with colleagues from other HRConnect Teams for outstanding service delivery 
• Initiate the conversations with internal and external stakeholders (i.e. Business HR, Benefits, Total Rewards, Finance and other) to constantly improve the service quality and efficiency
• Actively looking for continuous improvement ideas and running some of the initiatives towards process improvements and automation
• Keep the process documentation up-to-date
• Deliver system and process training to new joiners
• Support any projects run within the Business area
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Qualifications

Qualifications:

• Proven customer service experience (1-3 years)
• Strong written and oral communication skills in English