IT Education Specialist - Epic Principal Trainer

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12-week paid parental leave

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

PRIMARY FUNCTION:

Under the direction of the Manager IT Education and/or Supervisor, the IT Education Specialist/Principal Trainer is responsible for the delivery, evaluation, and continuous improvement of effective and efficient training activities, with a primary focus on Epic applications. This position analyzes training needs, develops curriculum, and delivers training using various modalities/technologies to meet individual, project, and organizational goals. The role includes managing Epic-specific build and training environments, collaborating with analysts and subject matter experts, and ensuring alignment of training content with operational workflows and system design.

PRINCIPAL DUTIES AND RESPONSIBILITIES:    

• Participates in and supports the goals and work of the EMR Upgrade & Implementation, working with Information Technology project managers, teams, and leadership to support education needs for the EMR (including Epic) and other technology systems for all levels of users (providers, managers, clinical staff, and office staff).
• Designs, builds, and maintains Epic training environments and training patients in coordination with Epic Application Analysts to ensure alignment between system build and curriculum.
• Consults with Sr. Instructional Designers, Sr. IT Education Specialists, and Principal Trainers in the design, development, and maintenance of Epic Applications training programs and support materials during the transition to Epic.
• Maintains and updates appropriate ServiceNow status and work notes for assigned projects, including Epic-related tasks.
• Researches, understands, and interprets Epic processes, workflows, and terminology to translate technical build into educationally sound materials.
• Participates in Epic build reviews, integrated testing, and workflow validation sessions to ensure training reflects the live environment.
• Facilitates efficient and effective Epic training programs (instructor-led, virtual, and eLearning) for operational and project-based courses, ensuring content meets organizational outcomes, stakeholder expectations, critical behaviors, and educational objectives.
• Tracks and reports Epic training completion and competency outcomes through the Learning Management System.
• Supports the evaluation measurement strategy to measure the value and impact of Epic learning programs, identifying performance improvement opportunities for classroom delivery and post-go-live optimization.
• Participates in Epic project lessons learned activities and contributes to curriculum revisions for optimization and upgrade cycles.
• Provides at-the-elbow EMR go-live and post-go-live support for new implementations, upgrades, and optimization projects.
• Serves as Epic subject matter expert/mentor to new trainers, existing trainers, and cross-application team members.
• Maintains Epic credentialing through continuing education, upgrade training, and proficiency assessments as required by Epic.
• Assists Manager IT Education and IT Education Supervisor with recruitment and selection of new Epic trainers and team members.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in training and development, Organizational Development, or a related area required.
• Two (2) – Four (4) years’ experience in adult education and development experience in a project-oriented environment required.
• Current Epic Cr