Senior Account Director

Be Part of Our Next Chapter  For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
As a Senior Account Director for our technology company, you will play a pivotal role in driving technology delivery and fostering account growth within our client base. This position combines a deep understanding of our technology solutions with exceptional client relationship management skills to ensure successful project implementation and sustainable business expansion.

Accountabilities:

• Client Relationship Management: Cultivate and maintain strong, long-term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly.
• Technology Solution Expertise: Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients.
• Account Strategy:  own account strategy planning, delivery, and completion to drive account growth in alignment with organizational priorities and client insights.
• Account Growth: Identify opportunities for account growth and collaborate with cross-functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts.
• Project Oversight: Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders.
• Consultative Selling: Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs.
• Revenue Generation: Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross-selling additional services.
• Market Research: Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities.
• Reporting and Forecasting: Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management.
• Negotiation: Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients.
• Customer Advocacy: Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly.
• Team Leadership: resolution paths, escalation, and team professional development
• Process Improvement:  identify opportunities to improve, iterate, or tighten processes within AM and cross departmentally

Capabilities:

• Pipeline Management: Efficiently managing and tracking leads, prospects, and opportunities through the sales cycle using tools like Customer Relationship Management (CRM) systems.
• Stakeholder Engagement: Engaging and influencing various Coates Group and external stakeholders to drive deals forward.
• Contract Negotiation: Skilled at drafting, reviewing, and negotiating contracts to ensure they are beneficial and align with both parties' expectations.
• Market Analysis: Analyz