Director, North America Communications

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is seeking a dynamic and experienced Director, North America Communications to lead strategic communications programs for our Enabler, Merchant, and Fintech (EMF) business. This role is pivotal in driving more sales for Visa from these clients through earned and owned media, speaking opportunities, and social media engagement. The ideal candidate will provide communications support to the SVP, EMF, and key members of the EMF leadership team. This role will report into the Senior Director of North America (NA) Communications and be a member of the extended EMF leadership team.

 Key Responsibilities: 

• Strategic Communications: Develop and execute strategic communications programs to amplify the voice and brand of our EMF business externally, with a focus on creating thought leadership programs that showcase the value Visa provides to our enabler, merchant and fintech clients. This leader will create narratives and drive integrated communications programs that are inclusive of earned and owned media, social media, speaking opportunities.

• Executive Communications: Provide communications support to the SVP, EMF, and key leadership members for speaking engagements, social media, and internal communications.

• Event Support: Collaborate with event team to create surround sound campaigns for key EMF events such as VPF, Client Councils, Money 2020, Merchant Summit, Payment Tech Partner Forum, and others.

• Client and Partner Engagement: Support both Visa-led and client/partner-led communications moments, elevating and promoting strategic partner relationships. Ensure the voice of EMF is appropriately r

• Be the Voice of EMF: Ensure EMF business and client needs are reflected in internal and external communications across Visa, including Visa.com. This individual will create messaging that is unique to these segments to ensure we are taking the needs of our EMF clients into consideration when messaging and rolling out programs across North America. They will also ensure the EMF leadership team are informed and aware of comms that impact their areas (e.g. pricing change, technical letters, rule changes) and key executive communication moments with clients across Visa.

• Partner Across the Organization to Drive Results: Collaborate with Global Communications, NA Communications, Client Delivery, NA Events and others to drive results for the EMF business and deepen EMF’s influence.

Essential Functions

• Serve as key partner and strategic advisor to EMF executives formulating and executing thematic, consistent and impactful communications programs that drive tangible business results, growing EMF’s voice as a trusted thought leader in the industry.

• Be embedded in EMF business to understand client needs and challenges in order to tailor appropriate internal and external communications narratives and programs.

• Partner closely with NA/global/corporate colleagues driving external & internal communications to ensure message alignment and consistency – and to generate new content ideas.

Skills:

• Strategic thinking and planning

• Exceptional storytelling and writing abilities

• Strong project management skills

• Ability to work in a fast-paced, dynamic, matrixed  environment

• Proficiency in social media management and digital communications

• Excellent interpersonal and relationship-building skills

• High level of creativity and attention to detail

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
* 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
* 12 or more years of work experience with a B