Senior Product Manager, Frontline Shift Experience

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Field Service & Operations organizations are navigating a once-in-a-generation shift driven by AI. They are pivoting from reactive to predictive service organizations, redefining how they manage their workforces, assets, and operations in the physical world. 

Compounding these pressures, these businesses are also struggling to manage their diverse workforces particularly their large population of deskless, shift-based workers.  Today, these workers face a massive engagement crisis, with 76% of frontline employees reporting severe burnout due to rigid scheduling, disconnected applications and financial stress. For businesses, this burnout drives staggering attrition rates over 60%, which costs enterprises millions. 

As part of the Salesforce Field Service & Operations business, Frontline Workforce Management (WFM) is transforming how organizations support, optimize, and retain this critical workforce through a mobile-first approach.  We are empowering shift managers with AI-powered forecasting and shift planning tools to generate and staff highly optimized schedules to meet their critical business demands and support their workforce.  We are also transforming the day to day for deskless workers, reducing the strain of managing their schedules while also giving them greater ability to meet their financial objectives. 

Your Mission

As the Senior Product Manager for Frontline Shift Experience, your mission is to build an elite, consumer-grade experience mobile experience that directly alleviates the financial strains and cognitive stress that tax the frontline.  You will delight and engage this workforce with Agent-powered experiences that help them effortlessly optimize their hours, pick up open shifts, and manage availability.  

Key Responsibilities

• Drive the WFM Frontline Strategy: Define and execute the end-to-end product roadmap for the deskless worker interface within the new Salesforce WFM ecosystem, prioritizing features like autonomous shift bidding, peer-to-peer shift trading, open-shift routing, and mobile time-capture.

• Strategic WFM Product Alignment: Work closely with the product leader for Frontline Workforce Management on the broader strategy and execution plan for the product suite, ensuring the worker interface seamlessly inherits complex backend scheduling guardrails, labor compliance rules, and operational data.

• Pioneer Agentic Frontline Guidance: Embed an AI Shift Agent directly into this dedicated mobile-first app to enable workers to resolve scheduling conflicts, execute trades, and optimize their hours through simple, natural language.

• Conquer Mobile Fragmentation: Lead the technical and strategic collaboration with our internal engineering teams to deliver an integrated, offline-capable, and frictionless shift lifecycle that replaces fragmented legacy tools.

• Effectively Manage Ambiguity and Change: Thrive in a fast-evolving, "0→1" product environment, quickly adapting and pivoting product strategy across what you are accountable for as user behaviors and platform capabilities mature.

• Get It Done Execution: Take personal accountability and complete ownership to deliver exceptional results, breaking down complex integration challenges into clear, executable product requirements (PRDs).

• Be the Voice of the Frontline: Spend time in the field with shift-based workers to deeply understand their real-world environment, translating user empathy into strong product judgment and design decisions that actively combat worker burnout.

Qualifications

• Experience: 5–8+ years of product management experience, with a proven track record of shipping highly successful consume