Delivery Senior Specialist

<p><span><span>Summary:</span></span><span> </span></p><p><b><span>Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical </span><span>expertise</span><span> support a </span><span>selection</span><span> of </span><span>clients</span><span> </span></b><span> </span></p><p><span> </span></p><p><span><span>Main Responsibilities:</span></span><span> </span></p><ul><li><p><span><span>Support Managers with client e</span><span>ngagem</span><span>ent ensuring all information is </span><span>accurate</span><span> and provided on </span><span>time</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Provide support and guidance for all implementations and go </span><span>lives</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Provide daily functional support to the teams, to support the successful delivery of </span><span>payrolls</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Responsible for the maintenance of the Client Solution workbook </span></span><span> </span></p></li></ul><ul><li><p><span><span>Responsible for the updating, </span><span>maintaining</span><span> and enforcing of the Defined Work Instructions (DWIs)and other process </span><span>documentation</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Ensure and Sign Off System Maintenance Testing</span></span><span> </span></p></li></ul><ul><li><p><span><span>Support the review of the Statement of Works before its shared with the Client to ensure its fit for </span><span>purpose</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and </span><span>evidences</span><span> so Application Services and/or Products can investigate </span></span><span> </span></p></li></ul><ul><li><p><span><span>Working with Operational Management, Transformation and Products to implement automation, </span><span>innovation</span><span> and any continuous improvement </span><span>programs</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where </span><span>needed</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Support Year End </span></span><span> </span></p></li></ul><ul><li><p><span><span>Ability to recognize and deal appropriately with sensitive and confidential </span><span>information</span></span><span> </span></p></li></ul><ul><li><p><span><span>Proactively </span><span>identify</span><span> upsell </span><span>opportunities</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Support Management with the resolution of client escalations, along with lessons </span><span>learnt</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Upskill and develop team members through training delivery and coaching to enable them to fulfil their </span><span>role</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>ALIGHT</span><span> Security Standards are adhered and </span><span>followed</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Time Recording to be completed on time and </span><span>accurately</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Contribute to team meetings and raise any issues </span><span>immediately</span><span> to your </span><span>Operations</span><span> Manager </span></span><span> </span></p></li></ul><ul><li><p><span><span>Ensure you are up to date with all </span><span>ALIGHT</span><span> HR announcements and </span><span>communications</span></span><span> </span></p></li></ul><ul><li><p><span><span>Build good relationships with all lines of businesses where </span><span>appropriate</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Participates in projects and activities as needed and </span><span>assigned</span></span><span> </span></p></li></ul><p><span> </span></p><p><span><span>Key Criteria to </span><span>monitor</span><span> </span><span>performance</span><span> </span></span><span><span> </span></span><span> </span></p><ul><li><p><span><span>Adherence to all Security and Compliance procedures</span></span><span> </span></p></li></ul><ul><li><p><span><span>100% Attainment of customer SLA agreements</span></span><span> </span></p></li></ul><ul><li><p><span><span>Adherence to quality standards</span></span><span> </span></p></li></ul><ul><li><p><span><span>Adoption of inno