Customer Experience Manager (English and German)

Our Customer Experience Team is looking for a new member who would be the main point of contact for our MAX² customers and would focus on proactively contacting the client regarding product adoption, gathering their feedback on GetRresponse tools and providing creative solutions 🚀

As a Customer Experience Manager, your job would be:

• building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
• elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues. provide solutions, and drive value from GetResponse MAX
• providing product expertise and support: provide ongoing support via phone, email and meeting software for top valued customers
• managing customer success planning: define clear goals, milestones, and success metrics in partnership wih customers; regularly review progress and provide recommendations for improvement or optimization
• managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Marketing, Product, and support to ensure a seamless customer experience

You may be the perfect match if you have:

• excellent command of English and German (at least C1)
• previous experience in customer service
• the ability to build and maintain long-lasting relationships with customers
• proactive approach and self-organization skills
• superb verbal and written communication skills
• strong analytical and problem-solving skills
• the ability to work independently and in a team

Nice-to-have:

• experience with SaaS applications
• basic knowledge of SQL and HTML

Salary range:

• contract of employment: 5,500 - 8,000 PLN gross/month
• option for a monthly bonus of up to 2,100 PL

Extra perks include:

• remote work
• home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• private medical care for employees and their family members
• employee referral program - up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• flexible working hours and no meeting days– we want to help you to adjust your schedule to your activities
• wellbeing and mental health culture - mental health helpline, sport card, yoga classes etc.
• modern equipment - most of our teams work on MacBooks
• language classes
• internal initiatives like webinars, knowledge sharing sessions, and more

Candidates must be based in Poland.