Customer Service Representative

Company Description

Syngenta is a leading developer and producer of seeds. We bring farmers stronger, more vigorous, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. 

Job Description

Customer Service Representative NUBI

Business Unit:            Vegetables Seeds
Department:                 Customer Service Western Europe North
Location:                      Enkhuizen, The Netherlands

Into action

As the vital link between Syngenta and our valued customers across the Nordics, UK, Benelux, and Ireland (NUBI), you'll be at the heart of our operations. You'll own the complete customer journey—from order placement to successful delivery—ensuring our clients receive exceptional service every step of the way. This isn't just order processing—it's about being a key player in customer satisfaction.

The challenge

• Serve as the primary contact for established customers in the NUBI region, building strong relationships
• Monitor demand patterns and lead times, proactively adjusting to prevent bottlenecks
• Anticipate challenges and solve order-related issues before they impact customers
• Coordinate international seed shipments, including export documentation to the UK
• Collaborate with colleagues across the Western Europe North region, providing support when needed
• Act as the crucial connector between customers, sales teams, and internal departments

Qualifications

Your profile

• Fluency in Dutch and English
• Strong commercial mindset with a customer-first approach
• Excellent analytical and planning capabilities
• Outstanding communication skills—you connect easily with diverse stakeholders
• Proactive, problem-solving attitude with a sense of ownership
• Experience with SAP (or other MRP systems) and excel would be a nice plus!

Additional Information

What’s in it for you?

• A salary between €3.540 and €4.630 gross per month based on 38 hours per week (salary scale Orba G conform CLA)  
• The opportunity to receive an annual bonus and profit-sharing – we celebrate success together!  
• Flexible working options where possible to support a healthy work-life balance, including the ability to work from home.
• Grow and thrive – unlimited access to Learning Edge, our online learning platform, where you can continuously develop yourself through various training programs and courses.  
• Access to our Employee Assistance Program (EAP), offering free advice, coaching, and support in areas such as career development, emotional support, and legal or financial advice.  
• 25 vacation days + 1 vitality day to recharge. From the age of 35, you will receive an extra vacation day every 5 years.  
• An attractive pension plan – because your future matters to us.  
• If you live more than 5 km away, you will receive a travel allowance of €0.23 per km, up to a maximum of 50 km one way.  

Your chance!
Join a global leader in agriculture where your work contributes to feeding the world sustainably. You'll be part of an international team, where you’ll be able to develop your professional skills in a supportive environment.  If this sounds like your next career move, we'd love to hear from you!

Apply online today at www.syngenta.com. For questions, you can contact our recruiter Nienke Terluin at Nienke.terluin@syngenta.com.