Customer Success Manager

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

This is a new opportunity to join our growing Customer Success team and take ownership of the post sales relationships. The mission of Customer Success is to increase sustainable proven value for our Customers and Zscaler. You’ll ensure that our large enterprise customers realise business value through the deployment and adoption of our services.  You’ll manage a portfolio of around 8-15 accounts, and build strong relationships to ensure that we regularly engage with our customers. 

Responsibilities Include: 

• Own the post-sale relationship driving adoption and promoting upsell opportunities
• Build and deliver strategic Customer Success Plans that align customers business strategies to Zscaler services, as well as data-driven business reviews with a focus on value realisation
• Mitigate any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
• Visit customers face to face on site, or remotely through web sessions
• Using the Zscaler ecosystem to advocate for your customers

Qualifications

You will have:

• Experience in a customer success role within a networking or security technical environment
• Good understanding of Cyber Security technologies
• Excellent meeting management, presentation and communication skills, with the ability to confidently communicate at C-level
• Experience of managing G2K accounts and their associated complexities
• Consultative nature, with the ability to build relationships and trust quickly
• An understanding of our technology and ability to translate to business language

In return we're offering a generous base salary commission structure (that is consistently over achieved) and a range of employee benefits (including equity in our business and favourable wellness benefits) as well as a genuine career path, and opportunities to progress in our high growth organisation with our market leading, cutting-edge solutions

Additional Information

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Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.