Salesforce Administrator

Salesforce AdministratorUnited States · Sales · Full Time

As a Salesforce Administrator, you’ll play a critical role at Vital. We are looking for a proactive individual that can help us build, improve, and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with strong experience with the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Vital builds software for care teams & patients, with a focus on the Emergency Room and Inpatient experiences. We use artificial experience and consumer design principles to engage patients in their visit, and to facilitate a smooth transition of care.

Roles and responsibility:

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Reporting and dashboard building and maintenance for Sales, Client Success and other departments as needed

• Sandbox environment management

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including HubSpot, ZoomInfo, Definitive Healthcare, Gong, IronClad and others.

Qualifications and BackgroundRequired:

• Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Sales Cloud
• Trailhead Badges/Super Badges
• Certified Salesforce Administrator

Desirable:

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• Bachelor’s/Postgraduate degree, or professional qualification

Knowledge, Skills, and AbilitiesRequired:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Desirable:

• Demonstrates continued personal/professional development
• Active in the Salesforce community

Benefits

Why Vital?

• We’re working on problems which have a real impact on people’s lives. When we succeed, patients get better care.
• Diversity, Equity, and Inclusion are important to us. Every team member must abide by our shared code of conduct. We believe this approach will help us attract and grow a diverse bunch of talented people that are supportive, calm, clear, empathetic, and results-oriented.
• We prefer working smarter, not longer. You’re not expected to put in wild hours, t