Sr. Specialist - Salesforce Effectiveness
AbbottAbout the role
JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Bring your passion, ideas and purpose to life in a company that can truly help you achieve your full potential.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is office based and can work out of our locations in Lake Forest, IL, Richmond, VA, or Kansas City, MO and is in our Toxicology Division. Abbott Toxicology, a global leading provider of drug and alcohol testing solutions from rapid point of care testing to screening, laboratory services and program management is seeking an experienced commercial support partner.
The candidate will build strong partnerships with all levels of sales to understand commercial needs, translate into value-driven solutions, and lead the implementation of these solutions to align with global strategy and commercial growth. While there are some standard monthly processes, no two days are regularly the same. As such, we are looking for a naturally curious person who can actively listen, understand the needs (or needs behind the need) and develop a pathway for success.
This role will report to the Commercial Operations and CRM Manager, in the Global Commercial Excellence function, and be part of a rockstar team.
What You'll Work on
Improve Processes that help sales teams & partners
Evaluate commercial processes and identify areas to streamline or automate.
With a process-oriented mindset, challenge the current state need to ensure accuracy and efficiency and alignment with global processes and KPIs.
Support or lead change management and implementation of solutions, including training and effective communications (the ‘why’)
Support Commercial Teams with Analytics & Insights
Develop deep understanding of business vertical sales data; with ability to connect disparate data across multiple sources.
Support commercial team with sales funnel and forecast projections.
Understand drivers of results and partner with sales teams to understand the ‘data story’ (trends, areas of improvement, etc) and importance of good data quality.
Understand PowerBI metrics and trends and how SFDC plays in the larger data story, including when to build in SFDC vs PBI.
Maximize benefits of Commercial Tech Stack
Act as Salesforce.com SME and how CRM supports the overall sales process, including day-to-day support and resolution.
Understand and document current state vs future state.
Document requirements through JIRA.
Test the solution and train end users, and measure adoption (reinforce as needed)
SFDC Work with manager to implement policies and procedures to ensure data integrity.
Support Marketing and Sales teams through administrative efforts within our sales enablement tool (Allego).
Sales Operations & Commission Administration
Underst
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