Customer Business Analyst

Company Overview

At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.

 

 

The Role: 

Fueled by our customer and business growth, we’re looking for Customer Business Analysts to turn category insights into winning business outcomes. ensuring our clients’ omnichannel and e-commerce success.

The goal of our Customer Business Analysts at CommerceIQ is to help our customers achieve profitable revenue growth by providing them with actionable insights and reporting. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer’s business priorities and able to create reporting and insights using CommerceIQ and the Amazon ecommerce platform. 

 What You'll Do: 

• Work with our customers to understand their ecommerce needs and strategies, driving reporting and insights that will help propel their business forward
• Be an expert on the CommerceIQ platform, helping customers apply the platform information to their day-to-day business operations
• Be able to present business insights to client ecommerce teams in a clear manner that drives positive action
• Take ownership of customer reporting requests to ensure requests are addressed quickly and with a high level of satisfaction
• Assist our Customer Success Leadership and Professional Services teams in crafting, presenting, and executing Joint Success Plans that focus on driving the most value possible using the CommerceIQ platform and services
• Be the voice of your customers, collaborating with our internal teams to shape new reporting and product features and help us rapidly develop

What You'll Bring: 

• Bachelor's degree in Business, Marketing, Communication, Economics or related field
• 3+ total years of professional work experience 
• 1+ years experience working in the ecommerce industry at a brand, agency, Amazon or related organization
• Experience with vendor/category businesses at Amazon
• Strong written and verbal communication, client presentation skills
• Experience with SQL, Tableau, Google Suite, and Excel
• Preference for experience working with omni-channel such as Walmart, Instacart, etc.

Benefits & Perks:

• Highly competitive pay, benefits, and early stage stock options
• Unlimited PTO
• Work from home benefits including flex WFH hours and home office set-up reimbursement
• Monthly cell phone, internet, and gym/fitness reimbursement
• Comprehensive health, dental, vision, and life insurance benefits
• 401K plan, FSA, and HSA programs
• Long-term and short-term disability

Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.