Customer Service Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

PRIMARY PURPOSE:
Primarily responsible for service activity on KLA Bright Field, Laser Scan/Puma, CIRCL 893x, Films/SS9K, RS200, Archer200/300 and Surf Scan SP2 equipment.  Service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer premises.
•    Represent the company to the customer and assume accountability for customer satisfaction with service performance
•    Assure optimum quality of system equipment
•    Coordinate actions with customers to maximize production time

RESPONSIBILITIES:
•    Evaluate, analyze, diagnose and troubleshoot technical equipment problems
•    Repair and modify equipment at customer facility
•    Repair some board level problems using standard procedures, as well as system level failures which can have multiple causes and no standard procedures exist (i.e. creative troubleshooting)
•    Repair of system level problems based on CSE's technical knowledge, education and training 
•    Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at customer premise on installing/dismantling demonstration machines.  
•    Up to 20% travel in North America to other customer facilities
•    Conduct customer orientation on all aspects of equipment user applications
•    Cross train and assist other field service engineers as appropriate
•    Prepare/Document reports on support activity to customers
•    Provide timely billing invoice to customer for service activity

Minimum Qualifications

Bachelor's Level Degree or work experience of 3 years

Preferred Electrical Engineering or Electro-mechanical degree

Preferred previous KLA equipment experience but not required

Base Pay Range: $28.23 - $44.81 Per Hour

Primary Location: USA-TX-Richardson-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position