Quality Assurance Manager

We, at Elite Comfort Solutions LLC, are searching for a Quality Assurance Manager within our quality team to help support our bedding  team.  Did you know we are a global leader in foam technology?  That’s right!  In fact, we have been pioneers in this industry for over 20 years.  Since then, we have partnered with Leggett & Platt and been an industry leader in guaranteeing you get the best sleep possible.  If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As a Quality Assurance Manager you will have the opportunity to provide quality function leadership for the specified site.  Your contributions will have a direct impact on the business by representing ECS to all customers, effectively translate customer needs into actionable requirements, and construct/maintain the QMS necessary to meet or exceed customer expectations. Leadership must be demonstrated in areas of Quality Assurance and Quality Control.  The team you will be working with is collaborative and innovative, and values challenging work and diversity of thought. 

So, what will you be doing as a Quality Assurance Manager?

• Quality Planning and Document Control 

• Leads in the development of quality assurance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures. 
• Customer and compliance deviation documentation creation 
• QMS and Regulatory Compliance document control. 
• Development of policy and procedure as directed corporately or required locally.  

• Development of work instructions, visual aids, etc…as directed corporately or required locally.  
• Assist manufacturing sites as needed in document creation, revision and control. 
• Address Supplier Quality issues for major customers
• Identify and record any problems relating to the product, process and the quality system.
• Issues authorization of release of conforming product as required.

• Business Intelligence and Process Control

• Data collection/mining and maintenance for process effectiveness and continuous improvement efforts. 

• Voice Of Customer (VOC) data input collection and output report creation
• Prepares various quality reports including KPIs, trend reporting and training plans. Works with Operations Leadership to ensure that reporting is reviewed with management and supervision and posted accordingly in the plant.

• Problem Solving / Facilitating 

• Core competence in facilitating problem-solving events, specifically 8D 

• Provide leadership and ability to train others in problem solving. 
• Leadership with developing and executing development plans for Quality Team Members.
  • Ensure in-process quality checks are performed per our quality plans, recognize quality problems, and suggest adjustments to ensure that orders are manufactured and shipped to specifications.
  • Interacts with operations management and supervision to ensure corrective action is taken immediately.

• Audits 

• Organize, manage and lead internal audits, corrective actions, and management reviews.
• Customer Audit leadership or assistance as required. 

• Third party audit review and leadership when required.  
• Leadership in development and deployment of plant team Quality assessments. 
• Leadership of Supplier Quality audits when required.

• Cross-Functional Teams