L2 Desktop Support Engineer - IL

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

• Provide On‑site and remote resolution of end‑user incidents and service requests within agreed SLAs.
• Installation, configuration, and replacement of end‑user devices (laptops, desktops, peripherals, mobile devices).
• Ensure Accurate registration, update, and lifecycle tracking of IT hardware assets (laptops, desktops, peripherals, mobile devices) in 'Service-Now' asset management system.
• Support for hardware refresh and disposal activities, ensuring secure data wipe and environmentally compliant disposal processes.
• Ensure end‑user devices remain compliant with SCI and ISMS controls through correct deployment, support, and lifecycle management of endpoints.
• Collaborate effectively with service desk, platform, security, and vendor teams to resolve issues and escalate when required.
• Manage, coordinate and collaborate with the client teams to get incidents, changes, requests executed in a timely and satisfying manner.

Requirements

• Bachelor’s Degree or equivalent in Computer Science or related field.
• Minimum of 18 months of hands-on IT experience in a support or technical role.
• Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
• Must be fluent in English.
• Must be native-level Hebrew (spoken and written).
• Must have access to a personal vehicle.

• Windows 7–10 operating systems
• Microsoft Active Directory and Group Policy Objects (GPOs)
• Microsoft Office 365
• PC hardware installation, troubleshooting, and repair
• Enterprise antivirus solutions
• Helpdesk ticketing systems

• Mobile device management (iOS and Android)
• Enterprise encryption solutions
• Windows PC/laptop management via Active Directory
• Strong analytical and troubleshooting skills with a problem-solving mindset.
• Proven ability to multitask, set priorities effectively, and meet SLAs.

Benefits