Lead Patient Service Specialist - Radiology

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Front Desk Reception

Job Summary:

Independently provides service to patients before, during or post-appointment. Maintains proficiency in all aspect of PSS role. Directs team, facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities and/or providers. Leads and provides guidance to staff members and peers.

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Department Summary

Our department includes a wealth of dedicated diagnostic and interventional radiologists as well as imaging scientists to diagnose and treat the complex pathology of patients referred to VUMC from central Tennessee and several surrounding states.

KEY RESPONSIBILITIES

• Proficiently performs all Sr. Patient Service Specialist job responsibilities.
• Monitors patient schedule and ensure optimization of resources and workflow; Evaluates team workload, recommends solutions and assigns staff to other tasks as needed.
• Acts as leader, facilitates education for staff on operational standards and routinely provides guidance/coaching to PSS peers.
• Assists in managing team concerns and guides team to resources for resolution.
• Participates in new hire process and manages onboarding for new team members.
• May act as timekeeper for designated area.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• CUSTOMER SERVICE (Advanced): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Advanced): The ability to coordinate and schedule patient appointments, and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Advanced): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Advanced): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
• APPOINTMENT & PROCEDURAL SCHEDULING (Advanced): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.* Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.* Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. * Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationsh