Office Assistant, Hematology Oncology at Elkton

Job Details

ChristianaCare's Outpatient Hematology Oncology is looking to hire a Full Time Office Assistant to support the department at the Elkton, Maryland location.

The Office Assistant is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient. practice.

Work Schedule:

• Monday- Friday: Day Shift

• No weekends or holidays.

• Rotate between sites as needed

Key Responsibilities

• Schedules appointments with awareness of insurance, provider, and practice location

• Greets and interacts with patients in a professional manner to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 

• Maintains confidentiality of workplace & patient information

• Collects payments according to insurance requirements

• Verify insurance coverage & coordinates referrals

• Performs day-end reconciliation of appointments & payments received

• Answers all phone calls in a professional manner and relays accurate messages

• Puts messages into provider(s) and respond to messages from provider(s) 

• Communicate with provider and staff through EMR

• Communicate with internal and external departments

• Performs other related duties as required.

Benefits & Incentives

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 week paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Qualifications:

• High School Graduate or equivalent

• Experience in a medical office setting preferred

Interested candidates should attach an updated copy of their resume during the application process.

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Post End Date

May 23, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.