Team Lead for Classified Systems

Requisition Id 13812 

Due to the security clearance requirements of this position we can only consider US citizens.

 

Overview:  

We are hiring a Team Lead for Classified Systems! The Research IT Infrastructure Group focuses on supporting ORNL’s researcher’s IT needs. Our goal is to enable research while protecting ORNL assets, especially from cyber incidents. This position resides in the Support Services & Isolated Environments group of the Research Computing division of the Information Technology Services Directorate, at Oak Ridge National Laboratory (ORNL).

 

As a part of our team, much of your time will be devoted to directing a team of systems engineers. The remainder of your time will be focusing on the oversight of technical projects/operations supporting a customer/project directly.

 

What will you be doing?

As a Team Lead, you will manage staff and assign them work throughout the ORNL Classified and Isolated Network areas customers in support of National Security. This staff will report directly to you in either a direct support role or embedded within various programs. Occasional meetings with the customers and program leads will be needed to ensure IT needs are being met within the scope of the tasks your staff are asked to perform, and to manage the workload as projects ramp up and down.

 

Major Duties/Responsibilities: 

 

Staff management activities include:

• Hire, develop, and coach staff to ensure projects and team successes.
• Performance management, including creation of yearly performance and development plans, and year-end assessments.
• Routine meetings with staff to understand current projects and assist with removing roadblocks (may require escalation). 
• Time and attendance oversight and approval.
• Develop and manage training plan and budget.
• Build meaningful metrics that can be egressed out and show the great work the team is achieving.
• Provide reports as requested, such as major accomplishments or staffing needs for projects.
• Project management of informal to formal projects ensuring on-time, on-scope, and on-budget delivery.

 

Individual Contributor / Technical Tasks:

Team Leads in the Research Computing Support Division contribute to the Division, Group, and Team’s business continuity by engaging in cross-training with other Team Leads. Cross-training activities could include any of the following:

• Design, install, configure, secure, and maintain Windows or Linux systems, VMware clusters, Citrix environments, and application software in support of project needs.
• Provide consulting in the selection and purchase of hardware and software systems.
• Manage backup services.
• Ensure configuration management utilizing tools.
• Ensure the secure and effective operation of computing systems through compliance with ORNL procedures and IT Internal Operating Procedures as well as NSSD security requirements.
• Automate where possible monitoring for system issues.
• Troubleshoot system problems quickly and effectively.
• Work with other systems engineers and vendors to resolve hardware and software issues.
• Answer user calls related to primary project work.
• Develop and document system and service diagrams, procedures, and software build/install notes.

 

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