Business Office Manager - WCP

Business Office Manager – Join Our Team!
Are you a detail-oriented leader with a passion for organization and service? As the Business Office Manager, you’ll oversee the daily operations of the business office, ensuring smooth processes and exceptional service. This role blends leadership, teamwork, and meaningful interaction with residents, families, and the public.

What You’ll Do:
• Lead and manage accounts receivable, billing, census data, and third-party agency coordination
• Oversee resident trust funds using RFMS and maintain confidential records
• Ensure timely collection of resident accounts
• Organize and evaluate office operations for efficiency and effectiveness
• Verify insurance coverage and ensure accurate billing practices
• Supervise and support business office staff, recommending improvements as needed
• Foster a positive team environment and celebrate team successes

What You’ll Bring:
• College degree in a related field (preferred)
• Strong knowledge of Medicare, Medicaid, private insurance, managed care, and financial processes
• Proficiency in Microsoft Office; experience with PointClickCare and RFMS
• Ability to make independent decisions and solve problems
• Excellent written and verbal communication skills
• Professional, friendly demeanor with strong interpersonal skills
• Ability to plan, organize, and implement office procedures effectively

Perks & Benefits:
(Benefit eligibility may vary based on employment status such as full-time, part-time, or PRN)
• Comprehensive health, dental, vision, life & disability insurance
• Company-sponsored educational opportunities (e.g., wound care and IV certification for nurses)
• Career advancement opportunities
• 401(k) with company match through Fidelity
• Tuition reimbursement
Wickliffe Country Villa – Wickliffe
Rooted in the Community:
Wickliffe Country Villa is honored to care for the Wickliffe community. Our team is passionate about making a difference in the lives of our residents and their families every day.
Our Mission:
“Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.
What We Offer Employees:
• A strong sense of purpose and community
• Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice
• Full-time nurse practitioner support and interdisciplinary collaboration
• A workplace that values your unique contributions and encourages continuous learning
We See You as a Whole Person:
Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.
We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.
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