Sr. Business Analyst- Partner Marketplace

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Global Partner Business Operations team supports Workday’s global partner organization both internally and externally with a focus on overall partner experience. We lead initiatives which drive growth and scale for the future success of partners and Workday. Responsibilities include business process development and enhancement, GTM design and execution, data analytics and reporting insights, and business systems requirements design.

About the Role

Workday is hiring a Senior Partner Marketplace Business Analyst responsible for our AI and Solutions Marketplace business operations. This role lies at the intersection of technology, analytics, and business operations, and will own the business requirements, system design roadmap and ongoing support of Workday’s Marketplace products. We are looking for someone with a drive and passion for solving multi-dimensional problems, to make strategic data-driven product choices with a strong bias for action.

Role Responsibilities:

• Offer insights and direction for the Marketplace roadmap, drawing from market trends, internal and external cues, and pinpointing GTM opportunities

• Dive deep into various product lifecycle stages, from conceptualization to post-launch analysis.

• Ensure operational needs are aligned with overarching business goals

• Engage actively in refining product roadmaps, marrying business priorities with technical nuances, and translating data-driven insights into priority initiatives.

• Harness metrics and analytics to steer product augmentations and catalyze data-informed decisions

• Overcome intricate challenges, perpetually through a customer-focused lens

• Champion alignment within a team of Marketplace stakeholders, cultivating an inclusive and collaborative atmosphere

• Proficiently write JIRA stories, ensuring clear communication of requirements and expectations

• Actively participate in design review sessions, providing feedback and ensuring alignment with user needs and business goals

• Perform ongoing UAT testing for ongoing launches and system improvements

• Facilitate communication on product trajectories and decisions, collaborating closely with a spectrum of stakeholders.

• Own and maintain the backlog, facilitate planning and execution of prioritized work, and share readouts of progress to goals

• Collaborate with Partner Support and Partner BI teams to ensure support and reporting questions are answered in a timely manner

About You

Basic Qualifications

• 5+ years experience in Business Process Design or Product Management for a SaaS organization or similar

• 5+ years experience in Business Systems Analyst for a SaaS organization or similar

• 3+ years experience with Partner marketplace and/or B2B app marketplace operations

Other Qualifications

• Strong data analysis skills

• Ability to gather and translate business requirements into technical requirements, including impacts to existing systems

• Experience in program management and business process documentation

• Attention to detail with the ability to analyze and complex problems as well as provide documentation, guidance, and instruction to users.

• Ability to work independently, with general direction and guidance.

• Creative problem solver with a bias for action; understanding the value of structure while balancing the need for agility and innovation within that framework

• Prior Partner Marketplace product management experience

• Proficient in process documentation tools such as Miro and Lucid Chart