NetSuite Functional Staff Consultant

For more than 25 years, Oracle NetSuite has combined the reach of NetSuite's cloud-based ERP suite with the depth of Oracle's enterprise solutions. Today, we’re empowering tens of thousands of businesses in over 200 countries to reach their goals. Join us and we’ll help you reach yours alongside people who care about each other and the world.​

The Staff Consultant will be part of a team that assists customers with improving their adoption of NetSuite. The role requires heavy interaction with customers and NetSuite teams. NetSuite Customer Success is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU’s largest, strategic and most challenging customers around the globe. 

You’ll join NetSuite as part of the Shared Resource Team (SRT).  We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development all while helping you build your career at NetSuite. ��

Together we Learn, Grow, Thrive, and Inspire.  

Who you are: ​

• You are a critical thinker who is passionate about building an ERP product consulting career.​
• You have the ability to utilize problem-solving skills (including analysis of large and complex data sets) to demonstrate an aptitude for conducting analysis.  ​
• You are tenacious with a “get the job done” demeanor, and you can find a way to solve complex problems.​
• You are passionate about delivering results that make a difference for our customers.​
• You are confident in your ability to manage competing priorities and multiple tasks.  
• You know how to adjust when you need to and manage your time in a fast-paced and dynamic environment.​
• You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction.  
• You are a collaborator who understands the importance of teamwork when getting the job done.​

 

What’s in it for you:​

• An opportunity to start building a long-term career with a global tech leader with continuous training, resources, and mentorship.​
• Experience driving meaningful change, directly influencing a customer’s experience with the NetSuite team and product.​
• Career growth options that support your skills and passions.​
• Competitive salary and benefits.​
• Engage with colleagues in person at our downtown Chicago office.

Career Level - IC1

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers.  Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value.  Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology.

Responsibilities include:

• Understand client business requirements, map them to NetSuite, and support them in configuring their NetSuite systems, helping them transition to new ways of working.
• Leads the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology.
• Work with customers to remediate highest priority gaps.
• Follow essential internal business processes aligned toward delighting our Customers. 
• Continue to increase product knowledge and pursue relevant certifications.

Preferred Qualifications include:

• Bachelor’s Degree in Business Administration/Management, Engineering, Computer Science, Economics, or a related field, with a focus on Accounting, Supply Chain, and/or Management Information Systems.​
• 1+ years external consulting role experience OR similar internal project experience in both leadership and execution OR overall relevant domain experience in one or more of NetSuite’s vertical markets (e.g. Consumer Products, Warehouse Distribution, Manufacturing, Retail)
• NetSuite ERP Consultant or other relevant certifications a plus

 

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $21.15 to $54.13 per hour; from $44,000 to $112,600 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, exp