Assistant Vice President (AVP), User Experience & Website Design

About Healthy Paws

Healthy Paws is a top-rated pet health insurance provider in the United States. Our compassion for pets drives us to offer a great insurance product, hire the best employees, and offer an extraordinary caliber of service. Everything we do is driven by our love of animals and providing an exceptional experience to pet parents who have enrolled their furry family members with us.

The AVP of User Experience & Website Design at Healthy Paws Pet Insurance is a pivotal role focused on leading the development of our digital products and web presence. This role will focus on enhancing user satisfaction through a deep understanding of user behaviors, leveraging best practices in design and usability. The ideal candidate will strategize, oversee, and implement user-centered design strategies that align with our business goals.

Ideal candidate will be in the Philadelphia area. 

• Deep experience with managing complexity across user experience website design and in technological implementation.
• Experience crafting transactional, marketing and editorial user experiences for CMS.
• Demonstrable experience with design systems for CMS, including ADA considerations.
• Experience with Figma prototyping and handoff, including implementing code-ready design tokens in Figma.
• Strong brand and visual design skills evidenced through live work. 
• Experience with implementing functional UX copy best practices (transactional UX) as well as marketing/editorial copy that amplifies brand/tone-of-voice.
• Journey Mapping (and other ancillary UX personas).
• Able to summarize work in communications geared to all levels of business stakeholders; present effectively.
• Able to manage team’s remits, pivoting as needed depending on the performance of the website. 

Experience Required:

• Experience: 10+ years in User Experience (UX) and website design.
• Strong portfolio showcasing experience in user-centered design, web design, and usability.
• Design Systems Experience, with the ability to translate the bran into UX
• Design for CMS – ability to design for a new CMS enabled website. 
• Proficiency in design tools such as Sketch, Adobe XD, Figma Prototyping and handoff.
• Experience with user research methodologies, usability testing, and analytics tools (ie: Google Analytics, Hotjar).
• Excellent communication and interpersonal skills, with the ability to articulate design concepts and decisions clearly to stakeholders.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.