Implementation Manager, Enterprise (Aspire)

We’re Aspire, a ServiceTitan company
We’re Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries. Acquired by ServiceTitan in 2021, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Are you ready for a career move? 

We're looking for an Implementation Manager, Enterprise to guide clients through software onboarding, in a dynamic, fast-paced environment. Responsibilities include building strong, effective customer relationships and ensuring exceptional experiences. The ideal candidate excels in timeline management, documentation, and customer support, prioritizing client needs and delivering swift resolutions. A successful implementation manager is able to manage risks, conflict and hold customers accountable to a timeline. They will adapt and innovate while balancing customer needs and implementation best practices. Commitment to change management and continuous improvement is a must.

Our team delivers an exceptional level of service to our external and internal partners that is driven by our core values. We drive success, boldly innovate, put others first, and finish strong as individuals and as a team. If you're ready to advance your career and contribute to our mission, join us and make an impact.

What you'll do: 

• Guide customers through software implementation with a strong focus on 1-1 training.

• Understand customer’s needs and determine best practices to receive the most benefit from the system

• Works with customer to ensure software configuration meets customer needs.

• Ensure seamless communication between customers, internal teams, and vendors.

• Monitor implementation progress and address delays; manage project risks and address customer escalations.

• Manage a complex timeline that could involve multiple individuals or departments at the customer’s company.

• Maintain detailed project documentation and adherence to outlined processes.

• Provide regular updates on project status, risks, and milestones.

• Host 1-1 training sessions, tailoring delivery of content to the needs of the audience.

• Assist in training new hires on the ins and outs of Aspire/FieldRoutes software.

• Ensure smooth transition to ongoing support.

• Use customer & internal feedback to assist in enhancing training programs.

What you'll do:

• Project Management: Skilled in planning, scheduling, and managing complex projects with multiple stakeholders.

• Communication: Excellent verbal and written skills; adaptable for different audiences; active listening.

• Customer Service: Exceptional service and support; managing expectations; building relationships.

• Organizational: Strong abilities in managing tasks, prioritizing, and meeting deadlines.

• Team Collaboration: Experience in teamwork and conflict resolution.

• Problem-Solving: Analytical thinking; addressing challenges and proposing solutions.

• Technical Aptitude: Experienced with software implementation; eager to learn new technologies.

• Adaptability: Flexible and quick to learn new tools and technologies.

• Customer Success: Delivering high-quality solutions; ensuring customer accountability.

• Software Knowledge: Proficiency in relevant applications such as Aspire/FieldRoutes, Salesforce, or Jira.

• Experience: Preferred in trades: landscape, janitorial, or pest control; 1+ year in software implementation or customer support.

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