Learning Strategy and Implementation Senior Manager

Job Description:

POSITION SUMMARY: 

The Learning Strategy & Implementation Senior Manager is a senior leadership role responsible for architecting, shaping and executing the future of learning and development at Portillo's. This leader will lead cross-functional efforts to design, build and scale learning experiences that accelerate performance, develop talent and support business transformation. The Senior Manager will develop and drive cutting-edge learning strategies, oversee the creation of compelling educational experiences, and implement innovative learning technologies and solutions. This position is a key thought partner, requires a unique blend of strategic vision and tactical execution, comfort building programs from the ground up, and the ability to connect business goals to impactful learning initiatives that drive performance and engagement across the organization.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences: 

Family: Work together to make everyone feel at home, and we step up when someone needs help

• Build strong, collaborative relationships with business leaders, People partners, and subject matter experts across the organization to understand needs and ensure learning solutions are relevant and embraced.

• Fosters a culture of continuous learning and development where team members feel supported and take ownership of their growth.

• Champion co-ownership of learning initiatives between L&D and business units, ensuring alignment and shared responsibility for success.

• Influences and consults with stakeholders to understand challenges and provide learning-based solutions and support.

Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

• Partner with VP of Learning & Development and Learning & Development team to design, develop, and implement a comprehensive learning and development strategy aligned with Portillo’s overall business objectives and talent needs.

• Lead thorough needs assessments and skill gap analyses to identify key capabilities required for organizational success.

• Establish metrics and KPIs to measure the effectiveness, ROI, and business impact of learning programs, using data to drive continuous improvement.

• Oversee the design and development of high-quality, evidence-based learning journeys using a blend of methodologies (digital, instructor-led, social, on-the-job).

• Stay abreast of L&D best practices, emerging technologies, and adult learning principles to ensure Portillo’s L&D initiatives are best-in-class.

Energy: We move with urgency and passion, while maintaining attention to detail

• Lead the execution and implementation of key L&D strategic initiatives and projects, ensuring they are delivered on time and within budget.

• Develop detailed project plans, timelines, and resource allocation strategies for learning programs and technology rollouts.

• Drive the selection and implementation of learning technologies to enhance the learner experience and program delivery.

• Oversee and manage pilot programs effectively and scale successful initiatives across the organization efficiently.

• Proactively identify and mitigate risks associated with L&D projects and implementations.

• Accountable for budget planning and resource allocation across responsible learning initiatives.

Fun: We entertain our guests, we connect authentically, and we make each other smile

• Lead and create engaging, accessible, and enjoyable learning experiences that resonate with Portillo’s unique culture.

• Work cross-functionally to leverage technology and innovative design to make learning interactive, social, and motivating.

• Develop communication strategies to promote learning opportunities and celebrate successes, making learning visible and exciting.

• Ensure learning solutions cater to diverse learning styles and preferences, making development accessible to all team members.

ORGANIZATION RELATIONSHIPS

• Reports directly to the VP of Learning & Development.

• Works closely and collaboratively with Learning & Development team, People Business Partners, Operations Leaders, IT, Marketing, Restaurant Support Center Department Heads, and field leadership.

• Manages relationships with external L&D vendors and technology partners as needed.

• Builds sustainable relationships across all levels of