Multilingual Customer Service Agent (m/f/d)

Job Title:

Multilingual Customer Service Agent (m/f/d)

Job Description

Experience the power of a game-changing career.

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as Customer Service Agent (m/f/d) for social media support, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

With the following conditions:

Start as soon as possible | full-time | 100% home office or in the office at our location in Berlin | Monday - Sunday from 8.00-23.00h | up to 2.500,00€ gross/month.

We are looking for language talents who speak English very well and one of the following languages excellently:

Arabic, Dutch, German, Hebrew, Russian, Turkish, English, French, Italian, Polish or Ukrainian.

Does that fit in with your everyday life? Perfect! Then it's our turn - read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development

Whether you are a career changer, re-entering the workforce or a specialized expert - this is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of specialization and leadership development programmes designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As an Client Service Agent (m/f/d)  in our Social Media team you will:

• provide support to advertisers and agencies (SMBs) for various queries generated via different communication channels such as phone, chat, and email.
• offer pre- and post-sales support for all self-service advertising products.
• provide product and tool support to enhance our clients' experience.
• use tools and systems to identify customers' issues addressed in their raised queries.
• escalate the client's problems to the corresponding groups for resolution.
• resolve customer issues in a timely manner, proactively communicate progress to clients, and proactively identify areas where clients can improve usage of our solutions.
• maintain high customer satisfaction while representing a major brand.

Your qualifications

Concentrix is a great match if you:

• Having online advertising experience.
• have prior experience working in a service organization.
• possess excellent written and verbal communication skills.
• are fluent, both verbally and in written form, in the language you applied for at a C1 level, and have a minimum B2 level in English.
• are familiar with social media platforms and actively use them.
• have familiarity with online advertising products and vendors.
• have the ability to multitask and work effectively under pressure.
• are a fast learner and a diligent worker.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• We offer you 100% remote work from your first day of work.
• Join us full-time. Most weekends are off and are all yours!
• *Depending on the area of work, the salary can be made of a fixed and a variable component You can expect up to €2,500 gross.
• With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
• You start with a 7-week (full-time) training course run by certified trainers.
• You don't need any previous experience. We will provide you with a mentor to support you right from the start.
• In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.
• Your additional financial security through a company pension scheme comes as standard for us.
• Receive an attractive bonus of €700 for every new employee you successfully recruit.
• A wide range of employee