Multilingual Customer & Technical Support Specialist

Deliver professional multilingual customer support via email, phone, and live chat.<br>Handle technical queries, warranty issues, and device troubleshooting for smartphones and other electronics.<br>Process customer returns, refunds, and warranty claims accurately and efficiently.<br>Oversee order preparation and fulfillment; ensure accurate and timely shipping.<br>Manage warehouse operations, including stock control, order tracking, and inventory accuracy.<br>Coordinate with Asian suppliers regarding imports of smartphones, tablets, and other devices.<br>Communicate fluently with suppliers and clients in multiple languages, supporting global relations.<br>Maintain product, logistics, and inventory documentation across relevant platforms.<br>Assist with customs paperwork and import documentation in line with Dutch regulations.<br>Track international deliveries and work within inventory/order management systems.<br>Ensure compliance with customer service KPIs; support audits and reporting processes.<br>Support procurement and logistics planning, as well as e-commerce system improvements.<br>Represent the company in international meetings, trade fairs, and supplier visits (Asia-focused travel expected).<br><br>WeCell B.V., an Amsterdam-based e-commerce company specializing in the online sale of smartphones, tablets, laptops, and consumer electronics, is seeking two positions of Multilingual Customer &amp; Technical Support Specialist.<br>This role is ideal for a skilled and versatile professionals with experience in technical support, customer service, warehouse operations, and supplier coordination. You will play a key role in ensuring customer satisfaction, logistics efficiency, and seamless coordination with our Asian suppliers<br>