Customer Service Representative - Spanish

As a Customer Service Representative at NAGA, you'll be operating in one of the hottest industries. You'll be working with our expert teams using state-of-the-art technologies and methods. Location: Bucharest 

What you'll be actively doing:
• Provide world-class service to our client base via chat, phone, and email.
• In-depth understanding of multiple workflows, policies, and tools.
• Identify customer needs and help customers use specific features.
• Investigate written inquiries submitted by our clients using a combination of publicly available material as well as internal systems and departments.
• Be prepared for constant learning.
• Be up to date with legal and regulatory requirements/changes in our industry.
• Be up to date with the products, strategies, business models of our competitors and always on the lookout for the next improvement.

Here’s how you get us excited:
• Previous customer service experience would be an advantage.
• Be fluent in Spanish (both written and verbal).
• Be strongly oriented towards learning and with a keen eye for detail.
• Be responsible and ambitious.
• Have a lot of energy and great communication skills
• Be seriously organized and resourceful.